Clinical Manager, RN

Intuitive Health; Columbia (SC); On-site; USD 85,000 - 105,000; Full time

Job summary

Intuitive Health is seeking a Clinical Manager to lead the non-physician clinical staff at an MUSC ER & Urgent Care satellite in Columbia, SC. The role partners with the Program Director, Medical Director, Hospital, and Intuitive leadership to deliver excellent customer service and sound clinical practices in a hybrid ER/Urgent Care model.

You will recruit, onboard, schedule, train, mentor, evaluate, and manage performance while supporting quality improvement, regulatory readiness, and adherence

Qualifications

• RN license required.
• Minimum 5 years of experience in nursing in the Emergency Department or at a Freestanding Emergency Room.
• Minimum 2 years of management or charge nurse experience within the emergency department.
• Unrestricted registered nursing license (Multi State or SC).
• Current ACLS certification.
• Current PALS or ENPC certification.

Responsibilities

• Manage and support non-physician clinical staff in collaboration with the Program Director, Medical Director, Hospital, and Intuitive leadership, including recruitment, onboarding, scheduling, training, mentoring, evaluations, and performance management.
• Support quality improvement, regulatory and accreditation readiness, compliance with Hospital policies and applicable requirements, and quarterly reporting on site performance.
• Promote a positive workplace culture, patient satisfaction, community engagement, and a welcoming, respectful, and clean environment for patients, families, and staff.
• Participate in applicable committees and other activities as requested.

Skills

RN license

ED experience

Leadership

Communication

Education

BSN Required

Job description

Company Description

MUSC Health and Intuitive Health have partnered to bring a new model of emergency and urgent care to South Carolina communities, combining MUSC Health’s clinical excellence with Intuitive Health’s expertise in operating combined ER & urgent care facilities.

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

Company Description

MUSC Health and Intuitive Health have partnered to bring a new model of emergency and urgent care to South Carolina communities, combining MUSC Health’s clinical excellence with Intuitive Health’s expertise in operating combined ER & urgent care facilities.

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

About MUSC Health

MUSC Health is South Carolina’s leading academic health system—nationally recognized for innovation, patient- and family-centered care, and exceptional outcomes. Through a growing network of care locations, they're making health care more accessible and connected for patients across the state. With over one million patient encounters each year, MUSC Health is shaping the future of health care in every region of South Carolina.

Job Description

The Clinical Manager is responsible for the leadership and management of the non-physician clinical staff at an MUSC ER & Urgent Care a satellite department of the MUSC Columbia Downtown hospital (https://euc.muschealth.org/locations/garners-ferry/). Our hybrid ER/Urgent Care model allows us to courtesy bill low acuity patients at urgent care rates. The Clinical Manager works in concurrence with the Program Director and Hospital Partner to provide patients with great customer service through sound clinical practices and efficient operations. As a leader, the Clinical Manager is expected to provide an environment that encourages teamwork, continuous improvement, and is patient centric.

You will be a great fit for this role if you have:

• RN license
• At least 5 years of experience as an RN in the Emergency Department or at a Freestanding Emergency Room
• 2 years of formal or informal nursing leadership experience

Manage and support non-physician clinical staff in collaboration with the Program Director, Medical Director, Hospital, and Intuitive leadership, including recruitment, onboarding, scheduling, training, mentoring, evaluations, and performance management. Support quality improvement, regulatory and accreditation readiness, compliance with Hospital policies and applicable requirements, and quarterly reporting on site performance. Promote a positive workplace culture, patient satisfaction, community engagement, and a welcoming, respectful, and clean environment for patients, families, and staff. Participate in applicable committees and other activities as requested.

Qualifications

• BSN Required
• Minimum of 5 years of experience in nursing
• Minimum of 2 years of experience in management or charge nurse experience within the emergency department
• Unrestricted registered nursing license (Multi State or SC)
• Current ACLS certification
• Current PALS or ENPC certification
• Leadership.
• Personal Effectiveness/Credibility.
• Thoroughness.
• Time Management
• Strong, clear, and precise verbal and written communication skills
• Strong relationship management skills
• Ability to work collaboratively across multiple organizations
• Highly motivated individual with demonstrated initiative, independence, and curiosity
• Self-driven, with an ability to work well under pressure and respond to shifting priorities
• Ability to manage multiple projects simultaneously
• Ethical Conduct.
• Patient/Client Focus.

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills, or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping, and crouching.

WORK ENVIRONMENT

This job operates in a healthcare setting. This role may routinely come in contact with patients who have contagious illnesses or diseases. This position would require moderate noise from phones, computers, printers and medical equipment. The job also requires working near moving mechanical parts and working near toxic or caustic materials. The position requires lifting weights of up to 25 pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

TRAVEL

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. Incumbent will be required to work at any facility and be responsible for their own transportation.

Additional Information

Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.