Patient Access Advocate, PRN Days

Intuitive Health; Johns Island (SC); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Intuitive Health is seeking a Patient Access Advocate for PRN hours 7a-7p to support registration and patient flow at our Johns Island locations. You will greet patients, collect information, verify insurance, and assist with payments while maintaining a welcoming, professional environment.

The role requires high school completion, strong customer service, and the ability to multitask in a fast-paced healthcare setting. Training and HIPAA compliance are provided.

Qualifications

• High school diploma or GED required.
• Demonstrated customer service, communication, and interpersonal skills.
• Basic computer proficiency and the ability to learn new technology and systems.
• Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.

Responsibilities

• Greet patients warmly and answer the phone with a helpful attitude.
• Register patients, verify demographics, and collect insurance information.
• Assist patients with payments and ensure accurate registration in the system.
• Provide excellent customer service and direct patients to the appropriate area.
• Maintain organized patient files and manage clerical duties as needed.
• Support front desk operations, including scheduling and follow-up tasks.

Skills

Customer service

Communication

Multitasking

Basic computer skills

Education

High school diploma or GED

Job description

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

Company Description

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

About MUSC Health

MUSC Health is South Carolina’s leading academic health system—nationally recognized for innovation, patient- and family-centered care, and exceptional outcomes. Through a growing network of care locations, they're making health care more accessible and connected for patients across the state. With over one million patient encounters each year, MUSC Health is shaping the future of health care in every region of South Carolina.

Job Description

PRN role 7a-7p

Looking for those seeking to work 1 shift per week or more

• The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, data base, and general clerical duties. In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. Ability to multi-task is a must.


• The Patient Access Advocate performs registration functions, including updating of demographics, insurance verification, collection of point of service payments and documentation of registration information within an electronic system. The Patient Access Advocate will confirm account being registered has accurate information to ensure clean billing. The Patient Access Advocate will also perform visit closure activities including collecting payment, and any needed follow up activities required.


• The Patient Access Advocate provides the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors.


• Greet patients in a friendly, courteous and professional manner in both in person and over the phone.


• Check patients in and out.


• Perform visit closure activities to include collecting payment, and any follow up activities that may be necessary for patient care.


• Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly. Collect copayments, coinsurance, deductibles.


• Assist staff and patients with clerical duties as needed, including: copying, scanning and faxing documents.


• Creating and maintaining patient files.


• Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.


• Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.


• Confirm all paperwork is filled out correctly.


• Make sure front desk, waiting room area and children’s play are always clean and presentable.


• Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters.


• Encourage a work environment that is friendly and respectful.


• Provide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.


• Follow all HIPAA policies and procedures.


• Follow all company policies.

Qualifications

MINIMUM QUALIFICATIONS

• High school diploma or GED.


• Demonstrated customer service, communication, and interpersonal skills.


• Basic computer proficiency and the ability to learn new technology and systems.


• Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.

Preferred Qualifications

• One (1) year of customer service experience.


• Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.


• Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).

PHYSICAL DEMANDS

This position includes standing, walking, use of hands, reaching, sitting, talking and listening. This position may require lifting up to 10 pounds. There are no special vision requirements for this position.

WORK ENVIRONMENT

This job operates in a healthcare setting. This role may routinely come into contact with patients who have contagious illnesses or diseases. This role routinely uses standard office equipment such as telephones, laptop computers, smartphones, photocopiers, calculators and filing cabinets and has moderate noise exposure.

POSITION TYPE/EXPECTED HOURS OF WORK

Non-exempt. Incumbent will be scheduled based on operational need. Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Additional Information

Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.