Program Director, Freestanding ER and Urgent Care

Intuitive-Health; Sellersburg (IN); On-site; USD 120,000 - 160,000; Full time

Job summary

Intuitive Health is seeking a Program Director for its Freestanding ER and Urgent Care in Indiana, partnering with Baptist Health. You will oversee operations, manage budgets, and lead cross-disciplinary teams to deliver high-quality patient care across facilities.

The ideal candidate has an RN license, 5+ years of RN experience, and at least 3 years in healthcare leadership and 3 years in management; multi-site experience is a plus. Strong communication and strategic capabilities are essential.

Qualifications

• RN license is required.
• At least 5 years of RN experience.
• At least 3 years of healthcare leadership experience.
• Minimum 7 years in the healthcare sector.
• Minimum 3 years in healthcare management; multi-site experience preferred.

Responsibilities

• Oversee facility operations for freestanding ER and urgent care.
• Own complete P&L for the facility.
• Coordinate operations with Nursing, Radiology, Laboratory, etc.
• Lead Clinical Managers with Medical Director collaboration.
• Ensure compliance with hospital policies and regulatory requirements.
• Drive patient-focused service culture and satisfaction metrics.
• Coordinate clinical recruitment and staff training with partner.
• Participate in budget development with executive leadership.
• Monitor and report facility performance metrics and growth.
• Support local marketing activities and growth initiatives.

Skills

RN license

RN experience (5+ yrs)

Healthcare leadership

Healthcare management (3+ yrs)

Multi-site leadership

Budgeting & P&L

Communication skills

Job description

Program Director, Freestanding ER and Urgent Care

• Full-time
• Partners: Baptist Health

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

About Baptist Health

Baptist Healthis a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics.

You will be a great fit for this role if you have:

• RN license
• At least 5 years of experience as an RN
• Have at least 3 years of some type of healthcare leadership experience

• Oversight and management of facility level operations for Free-Standing Emergency Room and Urgent Care Hospital Outpatient Department including but not limited to:
• Complete P&L responsibility for the facility(s)
• Integration of operations with all applicable hospital departments (i.e. Nursing, Radiology, Laboratory, etc.)
• Coordination and integration of Provider activities in concert with the Medical Director
• Ensure operational procedures are consistently maintained in facility
• Provide leadership and motivation to maintain patient oriented customer service culture
• Responsible for maintaining facility operational metrics in accordance with benchmarks set
• Coordination with hospital partner for clinical recruitment and training
• Management of facility department leadership staff for facility(s)
• Participate in regulatory and accreditation preparedness and survey process
• Participation in local marketing activities
• Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
• Promote the value proposition of Intuitive through coaching the Clinical Managers and administrative staff through daily activities for partner relationship. Maintain a positive and engaged relationship with the hospital partner leadership team.
• Participate in the budget development process with the Regional Vice President and Joint Operating Committee.
• Management of the customer service experience and relations at the facility and comprehensive measurement, tracking and reporting of customer satisfaction levels at the facility.
• Responsible for volume and center level growth.
• Alignment with our core values and ability to lead through servant leadership
• Strong, clear, and precise verbal and written communication skills
• Strong communication & relationship management skills
• Ability to work collaboratively across multiple organizations
• Solid understanding of Healthcare Operations
• Solid understanding of hospital-based reimbursement, including the interplay of documentation, coding, billing, and collections.
• Highly motivated individual with demonstrated initiative, independence, and curiosity
• Self-driven, with an ability to work well under pressure and respond to shifting priorities
• Ability to manage multiple projects simultaneously
• Minimum of 7 years’ experience within the healthcare sector
• Minimum of 3 years' experience in healthcare management required; experience with multi-site management is preferred

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills, or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.

PHYSICAL DEMANDS

This job operates in a healthcare setting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position would require moderate noise from phones, computers, printers, and medical equipment. This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping, and crouching as well as lifting and supporting patients.

WORK ENVIRONMENT

This job operates in a healthcare setting. CT Technologists must understand and accept the possibility of exposure to inside environmental conditions, such as radiation, noise, infectious/communicable diseases, blood and blood-borne diseases, chemicals and/or chemical fumes, odors, gases, and dusts.

TRAVEL

Travel is primarily local during the business day between facilities, although some out-of-the-area and overnight travel may be needed from time to time. Incumbent will be required to work at any facility and be responsible for their own transportation.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.

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