Program Director, Emergency and Urgent Care

Intuitive-Health; Raleigh (NC); Vor Ort; USD 150.000 - 200.000; Vollzeit

Zusammenfassung

Intuitive Health seeks a Program Director to lead Emergency and Urgent Care operations. The role partners with UNC Health to align clinical and administrative goals, ensuring high-quality patient care and efficient operations.

You will manage day-to-day facility performance, lead leadership teams, oversee budgets, and drive growth across multiple sites while maintaining a patient-centered service culture.

Qualifikationen

• Minimum of 3 years' experience in healthcare management.
• Experience with multi-site management is preferred.
• Strong alignment with core values and servant leadership.

Aufgaben

• Oversee day-to-day operations for Free-Standing Emergency Room and Urgent Care facilities; ensure P&L responsibility and integration with hospital departments.
• Lead facility leadership and front office teams; drive patient experience, performance, and partner relationships.
• Coordinate clinical recruitment, training, regulatory readiness, and adherence to hospital policies and procedures.
• Manage budgeting and financial planning; monitor operational metrics and drive growth and service quality.
• Foster collaboration across UNC Health and Intuitive Health leadership to meet strategic goals.

Kenntnisse

Healthcare leadership

Operations management

Budgeting and financial oversight

Strategic planning

Communication

Team leadership

Relationship management

Regulatory compliance

Ausbildung

RN license

Bachelor's degree in Healthcare Administration or related field

Jobbeschreibung

Program Director, Emergency and Urgent Care

• Full-time
• Partners: University of North Carolina

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

About UNC Health

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 20 hospitals and more than 900 clinics along with the clinical patient care programs of the UNC School of Medicine. It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. UNC Health provided more than $800 million in Uncompensated Charity Care during the past five years. Our hospitals have received numerous awards and recognition for quality care, patient safety, and the overall patient experience.

You will be a great fit for this role if you have:

• RN license
• At least 5 years of experience as an RN
• Have at least 3 years of some type of healthcare leadership experience

POSITION OVERVIEW

The Program Director provides strategic and operational leadership for assigned ER/Urgent Care facilities, with responsibility for overall site performance, team leadership, and partner relationships. This role oversees day-to-day operations, drives operational and financial performance, and identifies opportunities to improve efficiency, patient experience, and business results. The Program Director leads and develops facility leadership and front office teams while working closely with the RVP of Operations, Medical Director, hospital partners, and other key stakeholders to ensure operational goals are achieved and high standards of service are maintained.

• Oversight and management of facility level operations for Free-Standing Emergency Room and Urgent Care Hospital Outpatient Department including but not limited to:
• Complete P&L responsibility for the facility(s)
• Integration of operations with all applicable hospital departments (i.e. Nursing, Radiology, Laboratory, etc.)
• Coordination and integration of Provider activities in concert with the Medical Director
• Ensure operational procedures are consistently maintained in facility
• Provide leadership and motivation to maintain patient oriented customer service culture
• Responsible for maintaining facility operational metrics in accordance with benchmarks set
• Coordination with hospital partner for clinical recruitment and training
• Management of facility department leadership staff for facility(s)
• Participate in regulatory and accreditation preparedness and survey process
• Participation in local marketing activities
• Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
• Promote the value proposition of Intuitive through coaching the Clinical Managers and administrative staff through daily activities for partner relationship. Maintain a positive and engaged relationship with the hospital partner leadership team.
• Participate in the budget development process with the Regional Vice President and Board of Managers.
• Management of the customer service experience and relations at the facility and comprehensive measurement, tracking and reporting of customer satisfaction levels at the facility.
• Responsible for volume and center level growth.
• Minimum of 3 years' experience in healthcare management required; experience with multi-site management is preferred

• Minimum of 7 years’ experience within the healthcare sector

• Alignment with our core values and ability to lead through servant leadership
• Strong, clear, and precise verbal and written communication skills
• Strong communication & relationship management skills
• Ability to work collaboratively across multiple organizations
• Solid understanding of Healthcare Operations
• Solid understanding of hospital-based reimbursement, including the interplay of documentation, coding, billing, and collections.
• Highly motivated individual with demonstrated initiative, independence, and curiosity
• Self-driven, with an ability to work well under pressure and respond to shifting priorities
• Ability to manage multiple projects simultaneously

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills, or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.

PHYSICAL DEMANDS

This job operates in a healthcare setting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position would require moderate noise from phones, computers, printers, and medical equipment. This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping, and crouching as well as lifting and supporting patients.

WORK ENVIRONMENT

This job operates in a healthcare setting. CT Technologists must understand and accept the possibility of exposure to inside environmental conditions, such as radiation, noise, infectious/communicable diseases, blood and blood-borne diseases, chemicals and/or chemical fumes, odors, gases, and dusts.

TRAVEL

Travel is primarily local during the business day between facilities, although some out-of-the-area and overnight travel may be needed from time to time. Incumbent will be required to work at any facility and be responsible for their own transportation.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.