Patient Access Advocate, PRN

Intuitive Health; Johns Island (SC); On-site; USD 21,000 - 28,000; Full time

Job summary

Intuitive Health is hiring a Patient Access Advocate on Johns Island for 12-hour shifts (7a-7p or 7p-7a), with two shifts per month. You will greet patients, handle registrations, verify insurance, collect copays, and enter data into the EMR/EHR while maintaining a friendly, efficient front desk.

Responsibilities include ensuring accurate registrations, guiding patients, handling payments, and follow-up tasks.

Qualifications

• Greet patients and provide friendly service.
• Register patients; verify demographics and insurance.
• Collect payments at point of service.
• Maintain clean and presentable front desk area.
• Follow HIPAA policies.

Responsibilities

• Greet patients in person and by phone with a courteous manner.
• Perform registration, verify insurance, collect copays.
• Enter information into EMR/EHR and maintain patient files.
• Provide directions and assist with wayfinding.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Basic computer skills

Education

High school diploma or GED

Tools

EMR/EHR systems

Job description

• Partners: Medical University of South Carolina (MUSC)

Company Description

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

About MUSC Health

MUSC Healthis South Carolina’s leading academic health system—nationally recognized for innovation, patient- and family-centered care, and exceptional outcomes. Through a growing network of care locations, they're making health care more accessible and connected for patients across the state. With over one million patient encounters each year, MUSC Health is shaping the future of health care in every region of South Carolina.

Job Description

Day or night shift 12 hour shifts, 7a-7p or 7p-7a

Looking for those seeking 2 shifts per month

• The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, data base, and general clerical duties. In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. Ability to multi-task is a must.
• The Patient Access Advocate performs registration functions, including updating of demographics, insurance verification, collection of point of service payments and documentation of registration information within an electronic system. The Patient Access Advocate will confirm account being registered has accurate information to ensure clean billing. The Patient Access Advocate will also perform visit closure activities including collecting payment, and any needed follow up activities required.
• The Patient Access Advocate provides the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors.
• Greet patients in a friendly, courteous and professional manner in both in person and over the phone.
• Check patients in and out.
• Perform visit closure activities to include collecting payment, and any follow up activities that may be necessary for patient care.
• Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly. Collect copayments, coinsurance, deductibles.
• Assist staff and patients with clerical duties as needed, including: copying, scanning and faxing documents.
• Creating and maintaining patient files.
• Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
• Confirm all paperwork is filled out correctly.
• Make sure front desk, waiting room area and children’s play are always clean and presentable.
• Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters.
• Encourage a work environment that is friendly and respectful.
• Provide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.
• Follow all HIPAA policies and procedures.
• Follow all company policies.

Qualifications

MINIMUM QUALIFICATIONS

High school diploma or GED.

Demonstrated customer service, communication, and interpersonal skills.

Basic computer proficiency and the ability to learn new technology and systems.

Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.

PREFERRED QUALIFICATIONS

One (1) year of customer service experience.

Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.

Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).

PHYSICAL DEMANDS
This position includes standing, walking, use of hands, reaching, sitting, talking and listening. This position may require lifting up to 10 pounds. There are no special vision requirements for this position.
WORK ENVIRONMENT
This job operates in a healthcare setting. This role may routinely come into contact with patients who have contagious illnesses or diseases. This role routinely uses standard office equipment such as telephones, laptop computers, smartphones, photocopiers, calculators and filing cabinets and has moderate noise exposure.
POSITION TYPE/EXPECTED HOURS OF WORK
Non-exempt. Incumbent will be scheduled based on operational need. Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Additional Information

Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.