Clinical Manager, Pharmacy Services & Patient Care

Shields Health Solutions; Indiana (PA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Shields Health Solutions seeks a Clinical Manager of Patient Services for a Louisiana-based, hybrid role with 50% travel to LA/MS clinics. You will lead a team of Pharmacy Liaisons located in hospital-affiliated clinics and non-clinical settings, driving adherence programs and clinical operations.

The ideal candidate has a PharmD or equivalent, with 2+ years supervisory healthcare experience, strong communication, and a proven ability to coach staff and meet performance metrics.

Qualifications

• Doctor of Pharmacy (PharmD), RPh or BS in Pharmacy required with a minimum of 2 years supervisory/management experience preferred
• Experience as a licensed pharmacist in a healthcare setting is required
• 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required
• Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (outpatient/clinic setting) is a plus
• Strong communication skills, proficient in Microsoft Office especially Excel and Word

Responsibilities

• Leads assigned Specialty Liaison team, managing activities essential to patient experience in specialty clinics
• Coach and develop liaison team and instill Shields culture at health system partner site
• Provide ongoing performance coaching, training, and development to liaison teams
• Facilitate effective communication between liaison, Shields, pharmacy, and clinic teams
• Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes
• Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency
• Engage with Shields leadership to ensure targets are met and improve efficiency
• Establish relationships with stakeholders at health system partners up to Manager/Director levels
• Ensure partner satisfaction by communicating value and providing regular updates to clinic leadership
• Collaborate with regional leadership to implement growth initiatives like new clinics and workflow changes
• Provide performance updates to Shields leadership
• Ensure liaison accountability and best practices for critical tasks such as prior authorizations, patient financial assistance, medication refills, appointments, and outreach
• Ensure coverage for Liaisons when absent
• Solve problems to overcome barriers in clinics and support staff
• Identify issues and create action plans with managers for improvements
• Work with data analytics and Patient Support Center to execute opportunities
• Contribute to continuous process improvement and optimization at clinics
• Provide subject matter expertise to hospitals and clinics within span of control
• Other duties as assigned

Skills

People management

Pharmacy

Healthcare operations

Communication

Education

PharmD

RPh license

BS in Pharmacy

Tools

Excel

Word

Job description

Shields Health Solutions seeks a Clinical Manager of Patient Services for a Louisiana-based, hybrid role with 50% travel to LA/MS clinics. You will lead a team of Pharmacy Liaisons located in hospital-affiliated clinics and non-clinical settings, driving adherence programs and clinical operations.

The ideal candidate has a PharmD or equivalent, with 2+ years supervisory healthcare experience, strong communication, and a proven ability to coach staff and meet performance metrics.