Specialty Pharmacy Manager

RXinsider LTD.; Monroe, Northern (LA, KY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with match

4 weeks PTO

10 paid holidays

Parental leave

Short-term disability

Professional development

Employee resource groups

Wellness programs

Job summary

Shields Health Solutions seeks a Manager of Patient Services to lead a team of specialty liaisons across hospital clinics in Louisiana. The role is hybrid with 50% travel across LA/MS and potential relocation/sign-on bonus.

You will supervise, coach, and develop staff, ensure best practices, and drive patient satisfaction, clinic growth, and outcomes while collaborating with clinic leadership and Shields teams.

Qualifications

• Bachelor’s degree or equivalent work experience required with a minimum of 2 years supervisory/management experience
• 5 years in healthcare or pharmacy with direct patient/clinician contact
• Active Louisiana Pharmacy Technician License Required, National Certification as a CPhT preferred
• Experience in retail, hospital or provider settings communicating with physicians, nurses, and health professionals is a plus
• Prior experience as a licensed pharmacy technician would be optimal

Responsibilities

• Lead Specialty Liaison team to provide high-quality patient experiences
• Coach and develop liaison team and instill Shields culture at health system partner sites
• Provide ongoing performance coaching, feedback, and development to liaison teams
• Facilitate communication between liaison, Shields, pharmacy, and clinic teams
• Meet or exceed site targets for clinic service, growth, and patient outcomes
• Identify and implement process improvements for growth and efficiency at health system partners
• Engage with leadership to ensure targets are met and growth is driven
• Build relationships with health system partners’ leadership and pharmacy teams
• Ensure high partner satisfaction with regular updates to clinic leadership
• Collaborate on strategic initiatives including new clinic launches and workflows
• Provide performance updates to Shields leadership
• Ensure liaison accountability and adherence to best practices for key tasks
• Ensure coverage for liaisons during absences
• Proactive problem-solving to remove barriers in clinics
• Work with data analytics and patient support teams on opportunities
• Contribute to continuous process improvement initiatives
• Provide subject matter expertise to hospitals and clinics within span of control
• Other duties as assigned

Skills

Leadership

Supervisory experience

Healthcare communication

Team management

Coaching and development

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint)

Job description

Manager Patient Services - Louisiana Based, Hybrid schedule, 50% travel across LA/MS - Potential relocation/sign-on bonus!

The Manager of Patient Services (Specialty Pharmacy Manager) is a key front-line manager supporting the Shields Health Solutions specialty pharmacy and medication adherence model. The manager provides day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings. The manager is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the Specialty Liaisons

Key Responsibilities

• Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients.
• Coach and develop liaison team and instill Shields culture at health system partner site
• Provide consistent, timely and ongoing performance coaching, feedback, training, and development to liaison teams
• Facilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teams
• Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes
• Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency
• Engage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiency
• Establish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teams
• Ensure a high level of partner satisfaction by proactively communicating the value of Shields' clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership
• Collaborate with leadership teams to implement strategic initiatives including new clinic launches, workflow changes, and other growth initiatives
• Provide performance updates to Shields leadership team
• Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach
• Ensures coverage for Specialty Liaisons when absent from work
• Effective problem-solver who works through barriers for success within clinics and with the support staff within the home office
• Identifies issues within a clinic and works with their manager to create tangible action plans to improve performance and ensures timely implementation of improvement efforts
• Collaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunities
• Identifies, assesses and contributes to continuous process improvement and optimization initiatives
• Provides subject matter expertise to hospitals and clinics within their span of control
• Other duties as assigned

Education & Experience

• Bachelor's degree or equivalent work experience required with a minimum of 2 years supervisory/management experience
• 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required
• Active Louisiana Pharmacy Technician License Required, National Certification as a CPhT (or equivalent) preferred
• Prior experience as a licensed pharmacy technician would be optimal in this role
• Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus.

What You’ll Get:

• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [e-mail].