Clinical Manager Pharmacy Technicians

Shields Health Solutions; Indiana (PA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Shields Health Solutions seeks a Clinical Manager of Patient Services for a Louisiana-based, hybrid role with 50% travel to LA/MS clinics. You will lead a team of Pharmacy Liaisons located in hospital-affiliated clinics and non-clinical settings, driving adherence programs and clinical operations.

The ideal candidate has a PharmD or equivalent, with 2+ years supervisory healthcare experience, strong communication, and a proven ability to coach staff and meet performance metrics.

Qualifications

• Doctor of Pharmacy (PharmD), RPh or BS in Pharmacy required with a minimum of 2 years supervisory/management experience preferred
• Experience as a licensed pharmacist in a healthcare setting is required
• 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required
• Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (outpatient/clinic setting) is a plus
• Strong communication skills, proficient in Microsoft Office especially Excel and Word

Responsibilities

• Leads assigned Specialty Liaison team, managing activities essential to patient experience in specialty clinics
• Coach and develop liaison team and instill Shields culture at health system partner site
• Provide ongoing performance coaching, training, and development to liaison teams
• Facilitate effective communication between liaison, Shields, pharmacy, and clinic teams
• Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes
• Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency
• Engage with Shields leadership to ensure targets are met and improve efficiency
• Establish relationships with stakeholders at health system partners up to Manager/Director levels
• Ensure partner satisfaction by communicating value and providing regular updates to clinic leadership
• Collaborate with regional leadership to implement growth initiatives like new clinics and workflow changes
• Provide performance updates to Shields leadership
• Ensure liaison accountability and best practices for critical tasks such as prior authorizations, patient financial assistance, medication refills, appointments, and outreach
• Ensure coverage for Liaisons when absent
• Solve problems to overcome barriers in clinics and support staff
• Identify issues and create action plans with managers for improvements
• Work with data analytics and Patient Support Center to execute opportunities
• Contribute to continuous process improvement and optimization at clinics
• Provide subject matter expertise to hospitals and clinics within span of control
• Other duties as assigned

Skills

People management

Pharmacy

Healthcare operations

Communication

Education

PharmD

RPh license

BS in Pharmacy

Tools

Excel

Word

Job description

Clinical Manager Patient Services - Louisiana Based, Hybrid schedule, 50% travel across LA/MS

The Company is seeking someone with strong people management skills, highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. This applicant should be results-oriented with a positive outlook, and a clear focus on high quality. A natural forward planner who critically assesses their own performance. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare. Applicants should be service-oriented, with a motivational style and a clear focus on performance accountability and employee development. The applicant must be able to work as a member of a close-knit team.

The Clinical Manager of Patient Services is a key front-line manager supporting the Shields Health Solutions specialty pharmacy and medication adherence model. The manager provides day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings or other non-clinical roles including but not limited to Operations Associates, or National Integration Liaisons. The manager is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the Specialty Liaisons

Key Responsibilities

• Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinics
• Coach and develop liaison team and instill Shields culture at health system partner site
• Provide consistent, timely and ongoing performance coaching, feedback, training, and development to liaison teams
• Facilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teams
• Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes
• Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency
• Engage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiency
• Establish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teams up to Manager and Director levels
• Ensure a high level of partner satisfaction by proactively communicating the value of Shields’ clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership
• Collaborate with regional leadership teams to implement strategic growth initiatives including new clinic launches, workflow changes, and other growth initiatives
• Provide performance updates to Shields leadership team
• Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach
• Ensures coverage for Specialty Liaisons when absent from work
• Effective problem-solver who works through barriers for success within clinics and with the support staff within the home office
• Identifies issues within a clinic and works with their manager to create tangible action plans to improve performance and ensures timely implementation of improvement efforts
• Collaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunities
• Identifies, assesses and contributes to continuous process improvement and optimization initiatives
• Provides subject matter expertise to hospitals and clinics within their span of control
• Other duties as assigned

Education & Experience

• Doctor of Pharmacy (PharmD), RPh or BS in Pharmacy required with a minimum of 2 years supervisory/management experience preferred
• Experience as a licensed pharmacist in a healthcare setting is required
• 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required
• Experience in a pharmacy or healthcare setting is required
• Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus.
• Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word
• This candidate will be able to quickly learn other programs and extract relevant information
• Possess strong organizational skills is a must
• Ability to manage the performance of individuals against quantitative metrics without compromising clinical quality
• Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good …