Clinical Manager

Smile Doctors; Wilbraham (MA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision and life ins

401(k) plan

Paid time off & holidays

Discounts on braces and clear aligners

Short and long-term disability

Job summary

Margolis Orthodontics is seeking a Clinical Manager to join our growing team. The Clinic Manager oversees clinic operations with support from the Doctor, including people management, driving growth, profitability and patient experience.

You’ll partner with the Doctor to build a positive clinical culture, manage staff, monitor P&L, and lead local marketing efforts. The role offers a competitive salary, comprehensive benefits, and opportunities to grow with our expanding practice.

Qualifications

• 2 years of supervisory experience required
• Orthodontic or dental experience preferred
• High school diploma required, Bachelor’s degree preferred
• Strong coaching and conflict resolution skills
• Demonstrated ability to meet or exceed performance goals
• Strong time management skills with ability to multi-task and prioritize work

Responsibilities

• Partner with the Doctor to create a positive clinical culture, ensuring team behaviours reflect clinical excellence and patient care standards
• Lead by example with professionalism, integrity, and a positive demeanor, ensuring the office culture reflects company values
• Ensure clinic team is trained on new tools, protocols and initiatives
• Understand and monitor P&L statements to achieve monthly goals
• Build relationships in the local dental community and participate in local marketing efforts
• Manage controllable costs including labor hours and supplies
• Serve as liaison between Doctor and team on assignments, priorities, and performance
• Handle patient escalations to resolve issues mutually
• Cover roles in the clinic when business demands
• Follow protocols to ensure OSHA/HIPAA/state regulations compliance

Skills

Communication skills

Confidential information handling

MS Office proficiency

Independent work capability

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Looking for a career that makes you smile?

Margolis Orthodontics is seeking a Clinical Manager to join our growing team.

The Clinic Manager oversees clinic operations with support from the Doctor, including people management, driving growth, profitability and patient experience. They are responsible for achieving all profit and loss goals. Practice Directors participate in marketing activities to improve local brand reputation.

How you’ll make us better:

• Partner with the Doctor to create a positive clinical culture, ensuring team behaviors reflect both clinical excellence and high patient care standards
• Lead by example with professionalism, integrity, and a positive demeanor, ensuring the office culture reflects company values
• Ensures clinic team is trained on and adopts new tools, protocols and initiatives
• Understand and monitor Profit & Loss (P&L) statements to achieve monthly goals
• Building relationships within the local dental community and participates in local marketing efforts
• Manage controllable costs including but not limited to labor hours and supplies
• Serve as a liaison between the Doctor and the team regarding team member work assignments and schedules, clinical priorities, and job performance
• Handle patient escalations to resolve in a mutually beneficial way
• Covers roles in the clinic when business demands
• Follow established protocols to ensure compliance with OSHA, HIPPA and State Dental Board regulations

Your special skills:

We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:

• Solid written and verbal communication skills
• Ability to maintain confidential information
• Immediate proficiency with software applications, including Microsoft Office Suite
• Ability to work independently with limited supervision

Prerequisites for success:

• Internal Candidates:
  • 2 years of clinic experience within Smile Doctors or affiliated practice clinic
  • High school diploma required
• External Candidates:
  • 2 years of supervisory experience required
  • Orthodontic or dental experience preferred
  • High school diploma required, Bachelor’s degree preferred
• Strong coaching and conflict resolution skills
• Demonstrated ability to meet or exceed performance goals
• Strong time management skills with ability to multi-task and prioritize work

The Perks:

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salaryplus Bonus Opportunity
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Margolis Orthodontics?

We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.

This is the perfect opportunity to grow with an expanding organization!