Clinical Manager

Smile Doctors LLC; Wilbraham (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus Opportunity

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Discounts on braces

Job summary

Margolis Orthodontics is seeking a Clinical Manager to oversee clinic operations with support from the Doctor, ensuring growth and profitability while maintaining high patient care standards.

You'll manage costs, develop positive clinic culture, and participate in marketing activities. The role requires clinic experience and is perfect for those passionate about making a difference in patient care.

Qualifications

• 2 years of supervisory experience required.
• Orthodontic or dental experience preferred.
• Demonstrated ability to meet or exceed performance goals.

Responsibilities

• Oversee clinic operations supporting the Doctor.
• Drive growth, profitability, and patient experience.
• Handle patient escalations and resolve conflicts.
• Train the clinic team on new tools and protocols.
• Monitor Profit & Loss statements to achieve goals.

Skills

Communication skills

Software proficiency

Coaching

Conflict resolution

Time management

Education

High school diploma

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Looking for a career that makes you smile? Margolis Orthodontics is seeking a Clinical Manager to join our growing team. The Clinic Manager oversees clinic operations with support from the Doctor, including people management, driving growth, profitability and patient experience. They are responsible for achieving all profit and loss goals. Practice Directors participate in marketing activities to improve local brand reputation.

How you’ll make us better:

• Partner with the Doctor to create a positive clinical culture, ensuring team behaviors reflect both clinical excellence and high patient care standards
• Lead by example with professionalism, integrity, and a positive demeanor, ensuring the office culture reflects company values
• Ensures clinic team is trained on and adopts new tools, protocols and initiatives
• Understand and monitor Profit & L statements to achieve monthly goals
• Building relationships within the local dental community and participates in local marketing efforts
• Manage controllable costs including but not limited to labor hours and supplies
• Serve as a liaison between the Doctor and the team regarding team member work assignments and schedules, clinical priorities, and job performance
• Handle patient escalations to resolve in a mutually beneficial way
• Covers roles in the clinic when business demands
• Follow established protocols to ensure compliance with OSHA, HIPPA and State Dental Board regulations

Your special skills:

We're proud of our company culture and heritage of awesomeness. If you've got the following, you'll fit right in:

• Solid written and verbal communication skills
• Ability to maintain confidential information
• Immediate proficiency with software applications, including Microsoft Office Suite
• Ability to work independently with limited supervision

Prerequisites for success:

• Internal Candidates: 2 years of clinic experience within Smile Doctors or affiliated practice clinic
• External Candidates: 2 years of supervisory experience required
• Orthodontic or dental experience preferred
• High school diploma required, Bachelor's degree preferred
• Strong coaching and conflict resolution skills
• Demonstrated ability to meet or exceed performance goals
• Strong time management skills with ability to multi-task and prioritize work

The Perks:

• Competitive salary plus Bonus Opportunity
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Margolis Orthodontics?

We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment. We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person's abilities to help them find success in their career and beyond. We're looking for passionate, innovative professionals who can join us in changing the way the world smiles. This is the perfect opportunity to grow with an expanding organization!

Smile Doctors is the largest ortho-focused dental support organization (OSO) in the U.S. As the fastest-growing network of leading orthodontists with more than 560 convenient locations in 36 states, Smile Doctors has a rich history of developing and growing affiliated practices by providing tools and technology that allow orthodontists to focus entirely on patient care. Smile Doctors is the largest network of Diamond Plus Invisalign providers and its affiliated orthodontists are proud members of the American Association of Orthodontists, American Dental Association, and host for the Lecture Center for Orthodontic Excellence. Smile Doctors' mission is to create confident smiles that inspire the best in patients, each other, and the communities they serve.