Practice Director

Smile Doctors; Knoxville (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary plus Bonus

Medical, dental, vision and life

401(k) plan

2 weeks paid time off + holidays

Braces and clear aligners discounts

Job summary

Smile Doctors is seeking a Clinic Manager to oversee operations and a dental team in Knoxville, TN.

You will partner with the Doctor to drive clinical excellence, grow revenue, and ensure a high-quality patient experience. The role covers cost control, scheduling, and compliance with OSHA/HIPAA standards while maintaining a positive office culture.

Qualifications

• 2 years of clinic experience within Smile Doctors or affiliated practice clinic.
• 2 years of supervisory experience required.
• Orthodontic or dental experience preferred.
• High school diploma required.
• Bachelor’s degree preferred.

Responsibilities

• Partner with the Doctor to create a positive clinical culture and patient care standards.
• Lead by example with professionalism and integrity to reflect company values.
• Ensure the clinic team is trained on new tools, protocols and initiatives.
• Understand and monitor P&L to achieve monthly goals.
• Build relationships with the local dental community and participate in marketing efforts.
• Manage controllable costs including labor hours and supplies.
• Serve as liaison between Doctor and team on assignments and schedules.
• Handle patient escalations to resolve issues mutually.

Skills

People management

Communication

MS Office

Independence

Education

High school diploma

Bachelor’s degree preferred

Job description

Looking for a career that makes you smile?

Smile Doctors is seeking a C linic Manager to join our growing team.

The Clinic Manager oversees clinic operations with support from the Doctor, including people management, driving growth, profitability and patient experience. They are responsible for achieving all profit and loss goals. Practice Directors participate in marketing activities to improve local brand reputation.

How you’ll make us better:

• Partner with the Doctor to create a positive clinical culture, ensuring team behaviors reflect both clinical excellence and high patient care standards
• Lead by example with professionalism, integrity, and a positive demeanor, ensuring the office culture reflect company values
• Ensures clinic team is trained on and adopts new tools, protocols and initiatives
• Understand and monitor Profit & Loss (P&L) statements to achieve monthly goals
• Building relationships within the local dental community and participates in local marketing efforts
• Manage controllable costs including but not limited to labor hours and supplies
• Serve as a liaison between the Doctor and the team regarding team member work assignments and schedules, clinical priorities, and job performance
• Handle patient escalations to resolve in a mutually beneficial way
• Covers roles in the clinic when business demands
• Follow established protocols to ensure compliance with OSHA, HIPPA and State Dental Board regulations

Your special skills:

We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:

• Solid written and verbal communication skills
• Ability to maintain confidential information
• Immediate proficiency with software applications, including Microsoft Office Suite
• Ability to work independently with limited supervision

Prerequisites for success:

• Internal Candidates:
  • 2 years of clinic experience within Smile Doctors or affiliated practice clinic
  • High school diploma required
• External Candidates:
  • 2 years of supervisory experience required
  • Orthodontic or dental experience preferred
  • High school diploma required, Bachelor’s degree preferred
• Strong coaching and conflict resolution skills
• Demonstrated ability to meet or exceed performance goals
• Strong time management skills with ability to multi-task and prioritize work

The Perks:

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salaryplus Bonus Opportunity
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Smile Doctors

We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.