Our client is a growing, independent nonprofit medical practice dedicated to providing comprehensive diagnostic and clinical expertise for individuals experiencing cognitive and movement disorders. The practice delivers highly personalized care with a strong emphasis on education, support, and empowerment—serving both patients and those who care for them.
Position Summary
The Clinical Manager is a key operational and clinical leader responsible for overseeing day-to-day clinical functions and ensuring the delivery of high-quality, patient-centered care. This individual will lead a team of Registered Nurses and clinical support staff, optimize workflows, and drive continuous improvement across the practice. This role requires a collaborative, solutions-oriented leader who thrives in a dynamic environment and is deeply committed to advancing care for individuals and families impacted by memory and movement disorders.
Key Responsibilities
Clinical Operations & Team Leadership
- Provide direct supervision and leadership to RNs and clinical administrative staff
- Manage staffing schedules and adjust resources to maintain efficient patient flow
- Foster a positive, accountable, and mission-driven team culture
Performance & Process Improvement
- Monitor, analyze, and ensure adherence to clinical and operational performance metrics
- Identify opportunities for workflow optimization and implement process improvements
- Lead continuous improvement initiatives to enhance care delivery and patient experience
Training & Staff Development
- Oversee onboarding and training of new clinical staff
- Provide ongoing education, coaching, and professional development for team members
- Ensure staff competency in clinical protocols, systems, and patient engagement standards
Clinical Systems & Provider Support
- Serve as the clinical lead for Athenahealth (EMR), including optimization and troubleshooting
- Partner with providers to support clinical workflows, documentation, and system utilization
- Lead implementation of new systems, tools, and clinical processes
Program Oversight
- Conduct ongoing evaluation of clinical programs and operations
- Recommend and implement enhancements to improve efficiency, quality, and access to care
- Support innovation in care delivery for patients with cognitive and movement disorders
Location & Schedule
- Full-time, on-site position
- Located near the Eastover area of Charlotte, North Carolina
Culture & Values
This role plays a critical part in reinforcing a culture grounded in the organization’s core values:
- Time and Attention – Delivering individualized care while prioritizing patient and caregiver needs
- Profound Empathy – Providing compassionate, respectful support to patients and their families
- Access – Ensuring care is available to all, regardless of circumstance
Qualifications
Required
- Active, unrestricted Registered Nurse (RN) license
- Minimum of 3+ years of clinical leadership or supervisory experience managing nursing staff
- Demonstrated commitment to patient-centered care and alignment with mission-driven work
Core Competencies
- Strong leadership and team management skills
- Proven ability to manage change and drive operational excellence
- Excellent problem-solving and critical thinking abilities
- High emotional intelligence with demonstrated tact, diplomacy, and professionalism
- Strong organizational skills with the ability to prioritize and manage multiple responsibilities
- Effective verbal and written communication skills
Technical Skills
- Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
- Experience with EMR systems (Athenahealth preferred)
What Success Looks Like
- A high-functioning, engaged clinical team aligned with organizational values
- Efficient, patient-centered workflows that support both providers and families
- Measurable improvements in clinical operations, access, and patient experience
- A culture of continuous learning, accountability, and compassion
Base Salary $95,000-$100,000. Final determination of salary will be based on an evaluation of experience, education, budget, etc.