Care Management Professional (4234)

ncgCARE; Waynesville (NC); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health plan coverage

401k retirement plan

Generous PTO

Educational assistance

Licensure residency program

Career development opportunities

Job summary

ncgCARE in Waynesville, NC seeks an experienced Care Manager to engage high-risk members and coordinate their whole-person health. You will assess, develop ISP plans, manage medications, and connect members with needed social services.

The role requires strong communication, the ability to handle a high call volume, and collaboration with multiple providers to ensure seamless care delivery. Competitive benefits are included.

Qualifications

• Bachelor's degree or RN licensure required.
• Minimum 5 years of clinical practice or EBP administration.
• Two years working directly with behavioral health conditions.

Responsibilities

• Maintain and update ISP goals and coordination of care.
• Coordinate whole-person health with primary and specialty providers.
• Engage high-risk members and support medication management.
• Provide referrals and follow-up for social services as needed.

Skills

Assertive engagement

High call volume management

Performance-driven environment

Education

Bachelor's degree or RN licensure

5+ years clinical practice / EBPs

2+ years behavioral health experience

Job description

Job Details

• Job Location: Waynesville, NC 28786
• Position Type: Full Time
• Education Level: Bachelor's Degree
• Salary Range: $25.00 - $32.10
• HourlyTravel Percentage: Client Transport

About Us

Appalachian Community Services provides Mental Health, Behavioral Health, Substance Use, and Developmental Disability services to individuals, families, and communities within the seven western counties of North Carolina. We provide a wide range of walk-in, psychiatric, substance abuse, and crisis services to adults and children.

About the Role

If you thrive on delivering personalized care and interacting with members as a whole person, then this is the role for you!

As a Care Manager, you will be responsible for proactively engaging with high-risk members, particularly those with behavioral health challenges, and supporting the members’ whole-person health. As a core part of the Care Management team, you will assess, evaluate, and coordinate member's physical, behavioral, and support needs, to identify and help resolve any barriers that hinder effective care.

The Care Manager is responsible for proactively engaging with high-risk members, and coordinating and supporting the members’ whole-person health. This includes, but is not limited to, the assessment and development/updating of member Individualized Service Plans, managing medications, and providing the self-management tools beyond the counseling and guidance typically provided during visits with their providers. As a core component of the Care Management team, the Care Manager facilitates communication between different providers in the advocacy of members, often being in contact with multiple doctors, nurses, and specialists to best coordinate the directives of each provider into a seamless plan for the member. The candidate must be comfortable managing a high volume of outbound and inbound member calls on a daily basis. Must demonstrate strong assertive engagement skills, with the ability to effectively connect with hard-to-reach members and build rapport with individuals who have complex needs. Display experience working in a performance-driven environment with established weekly and monthly productivity standards, quality metrics, and performance expectations.

• Monitor members (in person and by telephone) for changes in clinical symptoms and treatment side effects or complications;
• Evaluate findings and assist members/families in developing an Individualized Service Plan (ISP) with appropriate goals;
• Support and closely coordinate whole-person health care with the member’s primary care provider and other treating health providers.
• Provide or facilitate resources internally or in the community for members/families, and make referrals and provide follow-up as appropriate (e.g., social services such as housing assistance, vocational rehabilitation, substance use treatment);
• Ensure all treating providers involved in the member’s care are up to date on the latest test results and information.

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.

Compensation

Competitive hourly pay aligned with your role, experience, and contribution, with opportunities for growth over time.

• Compensation: $25 - $32.10
• Placement within the range is based on licensure level, education, and experience.

What You Can Expect

• Supportive clinical and operational leadership
• Opportunities to build your preferred clinical focus areas
• Streamlined onboarding and credentialing support

Responsibilities

• Maintain accurate and timely clinical documentation
• Collaborate with care teams as needed
• Maintain compliance with all clinical and regulatory standards
• Participate in supervision (if applicable based on licensure level)

Qualifications

• A bachelor’s degree in a field related to health, psychology, sociology, social work, nursing, or another relevant human service area, or licensure as a registered nurse (RN)
• Minimum experience 5 years of clinical practice in or administration of EBP.
• Two years of experience working directly with individuals with behavioral health conditions.
• Comfortable in a fast paced evolving climate
• Experience managing large caseload of high need members
• Experience with metric and performance monitor for demonstration of engagement and service.
• Upon hire, completion of general onboarding training;
• Within 60 days of hire, completion of NC DHHS identified training requirements for Tailored Care Management
• No driving infractions in the last 5 years

Why Join Us

We are focused on creating a model where clinicians are supported, not overloaded. You’ll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization.

Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

Legal Notice

We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.