Clinical Liaison Lead

Spaulding Hospital - Boston and Cambridge; Boston (MA); Hybrid; USD 50,000 - 84,000; Full time

Job summary

The Clinical Liaison Lead will coordinate and lead the liaison team under the supervision of the Admitting Director or Regional Director. You will oversee the referral process to ensure a smooth transition of patients to Mass General Brigham Home Care and confirm admission criteria and clinical readiness for transfer to a post-acute provider.

Responsibilities include staff mentoring, monitoring activity, coordinating insurance clearances, and maintaining strong relationships with referral

Qualifications

• Bachelor's degree in a related field required.
• Experience with patient referrals and post-acute transitions is preferred.
• Strong communication and relationship-building abilities.

Responsibilities

• Coordinate and lead the liaison team across referral processes.
• Ensure patient meets admission criteria and is ready for transfer.
• Support insurance clearance and preadmission evaluations.
• Maintain collaborative relationships with internal and external staff.

Skills

Interpersonal skills

Communication skills

Clinical liaison

Team leadership

Problem solving

Education

Bachelor's Degree Related Field of Study

Tools

Epic

Job description

Site: The Spaulding Rehabilitation Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Clinical Liaison Lead coordinates and leads the activities of the liaison team under the supervision and in collaboration with the Admitting Director or Regional Director. The liaison coordinates the referral process to ensure a smooth transition of patients to Mass General Brigham Home Care. The Liaison ensures the patient meets criteria for admission, is clinically appropriate, and is ready to transfer to a post-acute provider. Perform preadmission patient evaluations when required.

Does this position require Patient Care? Yes

Essential Functions

• Orient and mentor new team members thoroughly in liaison processes.
• Monitor staff activity and provide feedback. Identify efficiencies to ensure is monitored, feedback provided, and efficiencies identified to ensure admission goals are met.
• Assist with managing and assessing the timely clearance of insurance claims with appropriate escalation as needed.
• Patient assessment information is obtained from a variety of sources, and data is transmitted in appropriate systems (4Next/Epic and other applications).
• Trends or barriers to achieving established admission targets are identified and communicated to management.
• Collaborative relationships are developed and maintained with internal and external staff to ensure customer satisfaction.
• Referral source relationships are nurtured to ensure and maintain customer satisfaction.
• Challenging transfers are supported through SR/MGB HC clinical and supervisory resources.
• Discharge plan alternatives are considered to determine the most suitable plan to meet the patient's needs.
• Coordinate staffing assignments and reallocate resources to meet the facility's needs.

Qualifications

Education

Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

• Social Worker
• Physical Therapist
• Speech-language Pathologist
• Occupational Therapist
• Registered Nurse
• LPN

Experience

Broad knowledge of various insurances and government reimbursements 0-1 year required

Knowledge, Skills and Abilities

• Background knowledge/work with a clinically complex patient population.
• Excellent computer skills with working knowledge of Microsoft Office Suite, and the ability to learn other software applications. Knowledge of Epic is helpful.
• Broad knowledge of various insurances and government reimbursements.
• Strong written, verbal, and electronic communication skills.
• Highly developed interpersonal and relationship-building skills, working with a diverse population.
• Must be able to organize and prioritize effectively while working independently and adapting to changing conditions.
• Effectively solve problems while meeting the demands of all parties.
• Be comfortable, enjoy working in a fast-paced environment.
• Be able to make appropriate clinical decisions based on information provided independently.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently
• Walking Frequently
• Sitting Occasionally
• Lifting Frequently
• Carrying Frequently
• Pushing Occasionally
• Pulling Occasionally
• Climbing Rarely
• Balancing Frequently
• Stooping Occasionally
• Kneeling Occasionally
• Crouching Occasionally
• Crawling Rarely
• Reaching Frequently
• Gross Manipulation (Handling) Frequently
• Fine Manipulation (Fingering) Frequently
• Feeling Constantly
• Foot Use Rarely
• Vision - Far Constantly
• Vision - Near Constantly
• Talking Constantly
• Hearing Constantly

Remote Type

Hybrid

Work Location

100 North Beacon Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$41.64 - $60.59/Hourly

Grade

8

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1400 The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.