Clinical Liaison Lead

The Spaulding Rehabilitation Hospital Corporation; Boston (MA); Hybrid; USD 58,000 - 83,000; Full time

Job summary

Spaulding Rehabilitation Hospital Corporation seeks a Clinical Liaison Lead to coordinate the liaison team and ensure smooth patient transfers to Mass General Brigham Home Care. You will verify admission criteria, oversee preadmission evaluations, and collaborate with internal and external staff to optimize patient flow.

The role requires a Bachelor's degree in a related field, knowledge of Epic is helpful, and strong communication and interpersonal skills to work with a diverse patient

Qualifications

• Bachelor's degree required; field related to role.

Responsibilities

• Orient and mentor new team members in liaison processes.
• Monitor staff activity and provide feedback; identify efficiencies.
• Assist with managing and assessing timely clearance of insurance claims.
• Obtain patient assessment information from multiple sources and transmit in appropriate systems (4Next/Epic).
• Identify trends or barriers to admission targets and communicate to management.
• Develop and maintain collaborative relationships with internal and external staff for customer satisfaction.
• Nurture referral source relationships to ensure satisfaction.
• Support challenging transfers with SR/MGB HC resources.
• Consider discharge plan alternatives to meet patient needs.
• Coordinate staffing assignments and reallocate resources to meet needs.

Skills

Microsoft Office

Epic knowledge

Communication skills

Interpersonal skills

Education

Bachelor's Degree in related field

Job description

Site: The Spaulding Rehabilitation Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummarySummaryThe Clinical Liaison Lead coordinates and leads the activities of the liaison team under the supervision and in collaboration with the Admitting Director or Regional Director. The liaison coordinates the referral process to ensure a smooth transition of patients to Mass General Brigham Home Care. The Liaison ensures the patient meets criteria for admission, is clinically appropriate, and is ready to transfer to a post-acute provider. Perform preadmission patient evaluations when required.Does this position require Patient Care?YesEssential Functions-Orient and mentor new team members thoroughly in liaison processes.-Monitor staff activity and provide feedback. Identify efficiencies to ensure is monitored, feedback provided, and efficiencies identified to ensure admission goals are met.-Assist with managing and assessing the timely clearance of insurance claims with appropriate escalation as needed.-Patient assessment information is obtained from a variety of sources, and data is transmitted in appropriate systems (4Next/Epic and other applications).-Trends or barriers to achieving established admission targets are identified and communicated to management.-Collaborative relationships are developed and maintained with internal and external staff to ensure customer satisfaction.-Referral source relationships are nurtured to ensure and maintain customer satisfaction.-Challenging transfers are supported through SR/MGB HC clinical and supervisory resources.-Discharge plan alternatives are considered to determine the most suitable plan to meet the patient’s needs.-Coordinate staffing assignments and reallocate resources to meet the facility's needs.QualificationsEducationBachelor's Degree Related Field of Study requiredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsSocial WorkerPhysical TherapistSpeech-language PathologistOccupational TherapistRegistered NurseLPNExperienceBroad knowledge of various insurances and government reimbursements 0-1 year requiredKnowledge, Skills and Abilities- Background knowledge/work with a clinically complex patient population.- Excellent computer skills with working knowledge of Microsoft Office Suite, and the ability to learn other software applications. Knowledge of Epic is helpful.- Broad knowledge of various insurances and government reimbursements.- Strong written, verbal, and electronic communication skills.- Highly developed interpersonal and relationship-building skills, working with a diverse population.- Must be able to organize and prioritize effectively while working independently and adapting to changing conditions.- Effectively solve problems while meeting the demands of all parties.- Be comfortable, enjoy working in a fast-paced environment.- Be able to make appropriate clinical decisions based on information provided independently.Additional Job Details (if applicable)Physical RequirementsStanding FrequentlyWalking FrequentlySitting OccasionallyLifting FrequentlyCarrying FrequentlyPushing OccasionallyPulling OccasionallyClimbing RarelyBalancing FrequentlyStooping OccasionallyKneeling OccasionallyCrouching OccasionallyCrawling RarelyReaching FrequentlyGross Manipulation (Handling) FrequentlyFine Manipulation (Fingering) FrequentlyFeeling ConstantlyFoot Use RarelyVision - Far ConstantlyVision - Near ConstantlyTalking ConstantlyHearing ConstantlyRemote TypeHybridWork Location100 North Beacon StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$41.64 - $60.59/HourlyGrade8At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:1400 The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.