Clinical Liaison

Infinity Healthcare Consulting; Wakarusa (IN); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Excellent Pay

Tuition Reimbursement

Paid Vacation Time

Paid Sick Time

Group Health Insurance

Dental and Vision Insurance

Life insurance plans

Disability plans

401K

Job summary

Infinity Healthcare Consulting is seeking a Clinical Liaison to ensure smooth admissions from acute and post-acute care. You will generate referrals, develop hospital-discharge relationships, and align initiatives to grow census and market exposure.

You will work closely with Admissions Concierge and leadership, manage time effectively, and support patient experience with detailed research and timely, accurate communications.

Qualifications

• Must have at least a GED or high school diploma with 2 years’ experience.
• Health assessment requirements regulated by the state must be met.
• Capable of performing essential job functions with initiative and compassion.
• Experience in revenue/ admissions or hospital liaison is a plus.

Responsibilities

• Stationed daily at primary account to maximize market engagement and referrals.
• Review and update CRM dashboard reports for forecast accuracy.
• Respond to incoming referrals on Careport and other platforms promptly.
• Provide definitive answers for referrals within one hour when possible.
• Collaborate with leadership to resolve delays and expedite solutions.
• Enter patient demographics and guardian information in PCC data systems.
• Generate weekly reports and updates for management.
• Participate in quarterly business development meetings to grow census.
• Forecast daily team workload and support concierge initiatives for patient experience.

Skills

CRM software

Referral coordination

Hospital liaison

Time management

Multitasking

Education

GED or High School Diploma

Associate degree in healthcare

Tools

Careport

CRM dashboards

Job description

Infinity Healthcare Consulting -

We are looking for an Clinical Liaison!

We value quality care as well as a productive, rewarding workplace culture.

Our comprehensive benefit package includes Excellent Pay, Tuition Reimbursement, Paid Vacation Time, Paid Sick Time, Group Health Insurance, Dental and Vision Insurance, Life insurance plans, Disability plans, 401K

The Clinical Liaison has an essential role in ensuring a seamless transition for all admissions from acute or post acute care. Your collaborative engagement is significant to coordinate admissions and communication to maintain continuity, and ensure the best care, our communities have come to expect. You will generate and manage referrals and admissions from hospitals. You will take lead developing relationships with hospital discharge planners, and developing initiatives that align with market to grow business and identify new opportunities. Liaisons work very closely with our AD Concierge and leadership, to drive daily admissions. Time Management, and multi- tasking will be necessary for market growth. Our staff and residents will rely on your knowledge and detail to achieve the best patient experience.

Role Responsibilities

• Stationed daily at primary account to maximize market engagement, and referral review efforts.
• Review and update CRM Dashboard for accurate reporting via Forecast and other communication platforms.
• Respond to all incoming referrals on Careport and/or other referral platforms timely, daily, and throughout the day.
• Provide definitive answers for all incoming referrals within an hour of receiving and/or by end of day, if appropriate.
• Communicate/Collaborate with Business Development and Operations leadership to expedite any delays, barriers, and solutions in real time to expedite, definitive answers.
• Timely PCC data input including patient demographics, resident representative, POA, and Guardian information.
• Weekly Reports
• Participate in Quarterly Business Development meeting, aligning initiatives grow census, and market exposure.
• Complete daily Forecast for Team review via Census call, Morning meetings and/or standdown.
• Overseeing Guest Relations and Concierge initiatives including patient rounding, assisting with testimonials, and promoting positive outcomes.

Qualifications

• Must possess, as a minimum, a GED, or High School Diploma, with 2 years’ experience. Preferred associate degree in healthcare, business or similar with 1 year experience
• Must meet health assessment requirements regulated by the state.
• Must be capable of performing the essential functions of the job.
• Must have initiative, patience, compassion, self-motivation, and solution oriented.