Hospital Liaison

Infinity Healthcare Consulting; Greencastle (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Infinity Healthcare Consulting is seeking a Hospital Liaison to ensure smooth admissions from acute or postacute care and to drive referrals from hospitals. You will lead relationships with discharge planners and coordinate initiatives aligned with market growth, working closely with the AD Concierge and leadership to drive daily admissions.

Strong time management and multitasking are essential. This role emphasizes building cross-functional collaboration with operations, business development,

Qualifications

• GED or High School Diploma with 2 years’ experience.
• Preferred associate degree in healthcare, business or similar with 1 year experience.
• Must meet health assessment requirements regulated by the state.
• Must be capable of performing the essential functions of the job.

Responsibilities

• Stationed daily at primary account to maximize market engagement and referral review.
• Review and update CRM Dashboard for accurate reporting via Forecast and other platforms.
• Respond to all incoming referrals on Careport and other referral platforms daily.
• Provide definitive answers for all incoming referrals within an hour of receipt or by end of day.
• Collaborate with Business Development and Operations leadership to resolve delays in real time.
• Collaborate with AD Concierge on daily updates regarding pending referrals for Forecast.
• Collaborate with Transitional Advisors on communication with referrals and admissions on CarePort.
• Input PCC data including patient demographics, resident representative, POA and Guardian information.
• Produce weekly reports.
• Participate in Quarterly Business Development meetings to grow census and exposure.
• Complete daily Forecast for team review via Census calls and morning meetings.
• Oversee Guest Relations and Concierge initiatives, including patient rounding and testimonials.

Skills

Time management

Communication

Multitasking

Relationship building

Education

GED or High School Diploma

Associate degree in healthcare or related field

Job description

We are looking for an Hospital Liaison!

We value quality care as well as a productive, rewarding workplace culture.

Our comprehensive benefit package includes Excellent Pay, Tuition Reimbursement, Paid Vacation Time, Paid Sick Time, Group Health Insurance, Dental and Vision Insurance, Life insurance plans, Disability plans, 401K

The Hospital Liaison has an essential role in ensuring a seamless transition for all admissions from acute or postacute care. Your collaborative engagement is significant to coordinate admissions and communication to maintain continuity, and ensure the best care, our communities have come to expect. You will generate and manage referrals and admissions from hospitals. You will take lead developing relationships with hospital discharge planners, and developing initiatives that align with market to grow business and identify new opportunities. Hospital Liasons work very closely with our AD Concierge and leadership, to drive daily admissions. Time Management, and multi- tasking will be necessary for market growth. Our staff and residents will rely on your knowledge and detail to achieve the best patient experience.

We are looking for an Hospital Liaison!

We value quality care as well as a productive, rewarding workplace culture.

Our comprehensive benefit package includes Excellent Pay, Tuition Reimbursement, Paid Vacation Time, Paid Sick Time, Group Health Insurance, Dental and Vision Insurance, Life insurance plans, Disability plans, 401K

The Hospital Liaison has an essential role in ensuring a seamless transition for all admissions from acute or postacute care. Your collaborative engagement is significant to coordinate admissions and communication to maintain continuity, and ensure the best care, our communities have come to expect. You will generate and manage referrals and admissions from hospitals. You will take lead developing relationships with hospital discharge planners, and developing initiatives that align with market to grow business and identify new opportunities. Hospital Liasons work very closely with our AD Concierge and leadership, to drive daily admissions. Time Management, and multi- tasking will be necessary for market growth. Our staff and residents will rely on your knowledge and detail to achieve the best patient experience.

Role Responsibilities

• Stationed daily at primary account to maximize market engagement, and referral review efforts.
• Review and update CRM Dashboard for accurate reporting via Forecast and other communication platforms.
• Respond to all incoming referrals on Careport and/or other referral platforms timely, daily, and throughout the day.
• Provide definitive answers for all incoming referrals within an hour of receiving and/or by end of day, if appropriate.
• Communicate/Collaborate with Business Development and Operations leadership to expedite any delays, barriers, and solutions in real time to expedite, definitive answers.
• Collaborate with AD Concierge on daily updates regarding all pending referrals for Forecast.
• Collaborate with Transitional Advisors on communication with incoming referral, and admissions on CarePort, and other referral platforms.
• Timely PCC data input including patient demographics, resident representative, POA, and Guardian information.
• Weekly Reports
• Participate in Quarterly Business Development meeting, aligning initiativesgrow census, and market exposure.
• Complete daily Forecast for Team review via Census call, Morning meetings and/or standdown.
• Overseeing Guest Relations and Concierge initiatives including patient rounding, assisting with testimonials, and promoting positive outcomes.

Qualifications

• Must possess, as a minimum, a GED, or High School Diploma, with 2 years’ experience. Preferred associate degree in healthcare, business or similar with 1 year experience
• Must meet health assessment requirements regulated by the state.
• Must be capable of performing the essential functions of the job.
• Must have initiative, patience, compassion, self-motivation, and solution oriented.