Hospital Liaison

Infinity Healthcare Consulting; Rushville (IN); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Excellent Pay

Tuition Reimbursement

Paid Vacation Time

Paid Sick Time

Group Health Insurance

Dental and Vision Insurance

Life Insurance Plans

Disability Plans

401K

Job summary

Infinity Healthcare Consulting is seeking a Hospital Liaison to ensure smooth admissions from acute or post-acute care. You will generate referrals, build relationships with discharge planners, and drive initiatives to grow census and market exposure.

The role requires coordinating with leadership and AD Concierge, managing referrals on CarePort and other platforms, and maintaining accurate patient and demographic data. Strong communication and time management are essential.

Qualifications

• GED or HS diploma with 2 years experience in healthcare or related field.
• Associate degree in healthcare, business or similar is preferred with 1 year of experience.
• Must meet state health assessment requirements.
• Must be capable of performing the essential functions of the job.
• Must have initiative, patience, compassion, self-motivation, and solution oriented.

Responsibilities

• Based at primary account to maximize market engagement and referrals.
• Update CRM dashboard for reporting via Forecast and other platforms.
• Respond to referrals on Careport and other platforms promptly.
• Provide definitive answers for referrals within an hour or by end of day.
• Coordinate with Business Development and Operations to resolve delays in real time.
• Collaborate with AD Concierge on daily updates for Forecast.
• Coordinate with Transitional Advisors on referral communications and admissions.
• Enter patient demographics and guardian info timely.
• Prepare weekly reports.
• Participate in Quarterly Business Development meetings to grow census and market exposure.
• Complete daily Forecast for team review.
• Oversee Guest Relations and Concierge initiatives including patient rounding and testimonials.

Skills

CRM experience

Communication skills

Time management

Attention to detail

Multitasking

Education

GED or High School Diploma

Associate degree in healthcare or business (preferred)

Tools

CRM/Referral platforms

Job description

We are looking for a Hospital Liaison!

We value quality care as well as a productive, rewarding workplace culture.

Our comprehensive benefit package includes Excellent Pay, Tuition Reimbursement, Paid Vacation Time, Paid Sick Time, Group Health Insurance, Dental and Vision Insurance, Life insurance plans, Disability plans, 401K The Hospital Liaison has an essential role in ensuring a seamless transition for all admissions from acute or post acute care. Your collaborative engagement is significant to coordinate admissions and communication to maintain continuity, and ensure the best care, our communities have come to expect. You will generate and manage referrals and admissions from hospitals. You will take lead developing relationships with hospital discharge planners, and developing initiatives that align with market to grow business and identify new opportunities. Hospital Liaisons work very closely with our AD Concierge and leadership, to drive daily admissions. Time Management, and multi- tasking will be necessary for market growth. Our staff and residents will rely on your knowledge and detail to achieve the best patient experience.

Role Responsibilities

• Stationed daily at primary account to maximize market engagement, and referral review efforts.
• Review and update CRM Dashboard for accurate reporting via Forecast and other communication platforms.
• Respond to all incoming referrals on Careport and/or other referral platforms timely, daily, and throughout the day.
• Provide definitive answers for all incoming referrals within an hour of receiving and/or by end of day, if appropriate.
• Communicate/Collaborate with Business Development and Operations leadership to expedite any delays, barriers, and solutions in real time to expedite, definitive answers.
• Collaborate with AD Concierge on daily updates regarding all pending referrals for Forecast.
• Collaborate with Transitional Advisors on communication with incoming referral, and admissions on CarePort, and other referral platforms.
• Timely PCC data input including patient demographics, resident representative, POA, and Guardian information.
• Weekly Reports
• Participate in Quarterly Business Development meeting, aligning initiatives grow census, and market exposure.
• Complete daily Forecast for Team review via Census call, Morning meetings and/or standdown.
• Overseeing Guest Relations and Concierge initiatives including patient rounding, assisting with testimonials, and promoting positive outcomes.

Qualifications

• Must possess, as a minimum, a GED, or High School Diploma, with 2 years’ experience. Preferred associate degree in healthcare, business or similar with 1 year experience
• Must meet health assessment requirements regulated by the state.
• Must be capable of performing the essential functions of the job.
• Must have initiative, patience, compassion, self-motivation, and solution oriented.