Clinical Support Specialist New England area

Waters; Providence (RI); On-site; USD 113,500 - 189,000; Full time

Job summary

Waters is seeking a Clinical Support Specialist based in the New England area to support clinical and forensics customers through pre‑sales and post‑sales activities. The role involves demonstrating Waters clinical solutions, training customers on LC/MS instruments, and collaborating with service teams to address customer needs.

The ideal candidate has a strong background in laboratory analysis, excellent problem-solving skills, and is proficient in building trusted relationships. Flexibility and a willingness to travel are essential for this role.

Qualifications

• Interest in science and application support.
• Flexible and enjoys variety in the role.
• Ability to build trusted relationships with customers.

Responsibilities

• Demonstrate Waters clinical solutions to customers.
• Support sales colleagues with technical expertise.
• Train customers on Waters LC/MS instruments.
• Analyze and review system scientific data.
• Communicate work performed and follow-up plans.
• Build strong rapport with the customer base.

Skills

Problem-solving

Relationship building

Liquid chromatography expertise

Mass spectrometry support

Language proficiency in Spanish

Education

Background in laboratory, analytical, chemistry, or engineering

Job description

Location: US-MA-Milford, US-MA, US-RI, US-CT

Pay Range: Minimum USD 113,500.00 | Maximum USD 189,000.00

Job Overview

Waters is a leader in life sciences tools, starting with liquid chromatography technologies in the 1960s. Since then, Waters has pioneered analytical techniques across markets including Clinical Diagnostics, Food & Environmental, Pharmaceuticals, and Materials. In Clinical Diagnostics, Waters has leading LC-MS technologies, which are already used for many applications including therapeutic drug monitoring, newborn screening, toxicology, and endocrinology. Our vision is to lead the continued broad‑based adoption of LC‑MS in the clinical and forensics space. As a Clinical Support Specialist New England area, you will support both our clinical and forensics customers through pre‑sales and post‑sales activities. Reporting to the US Applications and Support Manager, Clinical Business Unit, you will join a passionate, agile team to develop innovative solutions to address high unmet needs and establish Waters as the leader in clinical LC-MS diagnostics markets.

Responsibilities

• Demonstrate Waters clinical solutions to customers through sample analyses in our demo lab facilities (mainly Milford, MA).
• Support sales colleagues with your technical expertise through joint visits or internal meetings.
• Train and support customers with their Waters LC/MS instruments, either remotely or on‑site.
• Work closely with the service organization in support of customers, analyzing and reviewing system and scientific data to determine the source of problems and recommending corrective actions.
• Manage customer expectations by communicating work performed and providing follow‑up plans if required.
• Build strong rapport and trusted advisor partnerships with the customer base, providing suitable advice and support on Waters products and services and identifying opportunities for further laboratory advancement.

Qualifications

• Interest in science, problem‑solving, application support, and people.
• Background in laboratory, analytical, chemistry, or engineering.
• Flexible and enjoys variety in the role; able to build trusted relationships with customers.
• True expert in liquid chromatography and mass spectrometry, with support for customers.
• Understanding of clinical and forensic LC/MS/MS applications is an advantage.
• Willingness to travel roughly 50% of the time, mainly in the New England area, with occasional trips to other states.
• Resides close to the Milford headquarters and a major regional airport.
• Proficiency in Spanish is an advantage.

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers worldwide to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of 16,000 colleagues turns scientific challenges into breakthroughs that improve lives worldwide.

EEO Statement

Diversity and inclusion are fundamental to our core values at Waters Corporation. We comply with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status, military service, veteran status, pregnancy, genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.