Clinical Lab Client Success Coordinator

Bryan Health; Lincoln (NE); On-site; USD 45,000 - 75,000; Full time

Job summary

Bryan Health in Lincoln, Nebraska seeks a Laboratory Customer Service Associate to oversee lab operation processes and serve as the primary contact for clients during implementation. The role emphasizes regulatory compliance, professional communication, and proactive issue resolution across phone, email and in-person inquiries.

The position supports inventory management, billing inquiries, and coordination with laboratory staff to ensure accurate specimen handling and timely service delivery.

Qualifications

• Knowledge of clinical laboratory regulatory standards and protocols.
• Knowledge of clinical laboratory technical applications and methodologies.
• Understanding of quality improvement, budgeting and financial practices.
• Familiarity with computer hardware and relevant software.
• Ability to enforce policies, safety regulations and staff competency.
• Excellent written and verbal communication skills.
• Decision making aligned with Mission and regulatory requirements.
• Ability to draft policies, procedures and training materials.
• Experience leading multidisciplinary teams and collaborating with staff.

Responsibilities

• Commits to mission and core values while serving clients and colleagues.
• Facilitates outreach by identifying client needs and tracking requests.
• Leads implementation of laboratory services for new clients.
• Maintains professional relationships with customers and internal teams.
• Handles incoming inquiries promptly and professionally.
• Maintains inventory of commonly used supplies for quick access.
• Serves as liaison between laboratory and clients on specimen handling.
• Utilizes Bryan systems to research and resolve issues.
• Assists with questions about billing, policies and test menus.

Skills

Regulatory knowledge

Lab methodologies

Quality improvement

Computer skills

Communication

Problem solving

Policy development

Team leadership

Relationship building

Confidentiality

Time management

Attendance

Education

Bachelor's degree in chemical/physical/biological science, business or human relations

Tools

Computer software applications

Job description

Bryan Health in Lincoln, Nebraska seeks a Laboratory Customer Service Associate to oversee lab operation processes and serve as the primary contact for clients during implementation. The role emphasizes regulatory compliance, professional communication, and proactive issue resolution across phone, email and in-person inquiries.

The position supports inventory management, billing inquiries, and coordination with laboratory staff to ensure accurate specimen handling and timely service delivery.