Clinical Lab Assistant II Non-Phlebotomist - Microbiology Lab - Per Diem

EvergreenHealth; Kirkland (WA); On-site; USD 37,071 - 56,674; Part time

Benefits offered by this job

Washington Paid Sick Leave

Participation in 457(b) retirement plan

Free parking

Cafeteria & Gift Shop Discount

Job summary

EvergreenHealth in Kirkland, WA is seeking a customer service professional dedicated to delivering exceptional support in a clinical laboratory setting. This role requires 3 years of relevant lab experience along with a strong understanding of medical terminology.

As part of our team, you'll interact with healthcare personnel, solve complex issues, and contribute to a collaborative environment. We provide generous benefits including retirement plan participation and discounts at our cafeteria.

Qualifications

• 3 years of experience working in a clinical laboratory role.
• Ability to navigate laboratory information systems to solve complex issues.

Responsibilities

• Provide exceptional customer service by answering calls accurately and efficiently.
• Maintain accurate records of calls and requests.
• Direct complex inquiries to appropriate personnel.

Skills

Customer service skills

Problem-solving

Medical terminology

Education

High school diploma or equivalent

Certification from an approved laboratory training program

Job description

Wage Range: $26.91 - $41.14 per hour plus 15% per diem rate

Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.

Job Summary

Responsible for delivering exceptional customer service by providing fast and accurate information upon request. Exhibits problem‑solving skills to promote efficient customer service and client satisfaction. Interacts daily with other members of the healthcare team to include laboratory and hospital personnel and must maintain a broad knowledge base.

Primary Duties

1. Answer and navigate calls with accuracy, efficiency, and courtesy using the best customer service tactics and practices.
2. Use the laboratory information system or other reference laboratory’s web‑based applications to independently solve complex issues in a sensitive, caring and timely manner.
3. Keeps accurate records of all calls and both written and verbal requests; provides call statistics to department management.
4. Acts as a resource to co‑workers, clients and patients for general lab questions and directs any complex technical questions to the appropriate personnel.
5. Performs other duties as assigned.

License, Certification, Education or Experience

REQUIRED for the position:

• High school diploma or equivalent
• 3 years of experience working in a clinical laboratory role
• Certification from an approved laboratory‑training program with successful completion of a required internship preferred, or relevant work experience
• Medical Terminology

DESIRED for the position:

• Previous training and competence in dealing with unique needs in the range of customer service situations with clinicians and their office staff.
• Working knowledge of the various government regulations specifically Medicare and the Washington state medical Test Site regulations. Working knowledge of the College of American Pathologists (ASCP) and the Joint Commission (TJC) inspection criteria.

Benefit Information

Choices that care for you and your family

At EvergreenHealth, we appreciate our employees’ commitment and contribution to our success. We are proud to offer the following benefits and resources for our per diem staff to help maintain and improve health and financial well‑being.

• Washington Paid Sick Leave (WPSL)
• Participation in 457(b) retirement plan
• Free parking
• Cafeteria & Gift Shop Discount

View a summary of our total rewards available to full and part time benefit eligible EvergreenHealth team members by clicking on the link below.

This position is covered by a collective bargaining agreement between EvergreenHealth and the Service Employees International Union (SEIU) Healthcare 1199NW.