Clinical IT Support Specialist

Revel Staffing

Tampa (FL)

On-site

USD 45,000 - 60,000

Full time

14 days+

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Job summary

Revel Staffing in Tampa seeks an IT Help Desk Specialist to provide day-to-day technical support for clinical and administrative staff in a healthcare environment. You will address account access, EMR/EHR issues, VPN, email, and basic hardware/software troubleshooting.

You will document incidents in the ticketing system, escalate complex issues as needed, and maintain HIPAA-compliant privacy while delivering courteous, patient-focused assistance to users with varying technical skills.

Qualifications

High school diploma or GED required.
Active HIPAA training or compliance is required.
1+ year of IT help desk or related experience preferred.
Basic understanding of Windows, email, user accounts, and VPN.

Responsibilities

Respond to inbound help desk calls, tickets, and emails from staff.
Provide first-level technical support for common IT issues (password resets, access, VPN, email, applications).
Follow procedures and knowledge base to troubleshoot issues.
Document incidents and resolutions in the ticketing system.
Escalate complex issues to higher-level support as needed.
Provide professional, patient, customer-focused support.
Assist with account setup and access changes.
Support higher ticket volume during peak periods and updates.
Maintain confidentiality and HIPAA compliance.