Clinical IT Applications Supervisor – Pathology Lab Systems

Stanford Health Care; California (MO); Hybrid; USD 190,605,000 - 252,542,000; Full time

Job summary

Stanford Health Care is seeking an IT Supervisor to lead teams that support lab and pathology systems, including Epic CP/AP modules. The role combines hands-on technical leadership with service delivery, process improvement, and coaching across staff.

You will supervise day-to-day operations, coordinate workflows with multiple IT groups, and help shape the technical roadmap while ensuring uninterrupted IT services for Stanford Healthcare/Medicine's business processes.

Qualifications

• Associates Degree required with 5 years as an individual contributor or 3 years supervisory experience in a health system setting.
• Bachelor's Degree in a work-related discipline/field from an accredited college or university preferred.
• Three (3) years of progressive responsibility as a clinical or business systems analyst in a professional applications management setting.
• Experience in a health care provider setting is strongly preferred.

Responsibilities

• Provide day-to-day supervision, coaching, and regular one-on-one feedback to assigned staff; set and monitor objectives.
• Support onboarding and skill development for team members; coach staff on software, configurations, and workflows.
• Recommend hiring decisions and performance actions to the Manager; document actions accordingly.
• Manage day-to-day delivery against SLAs; guide incident, problem, maintenance, and enhancement ticket resolution.
• Serve as onsite/operational focal point for user support; conduct periodic onsite visits to identify issues.
• Provide ongoing troubleshooting and maintenance support; participate in on-call coverage and rotation planning.

Skills

People Leadership

Coaching

Incident Management

Troubleshooting

Stakeholder Communication

Education

Associates Degree

Bachelor's Degree preferred

Job description

Stanford Health Care is seeking an IT Supervisor to lead teams that support lab and pathology systems, including Epic CP/AP modules. The role combines hands-on technical leadership with service delivery, process improvement, and coaching across staff.

You will supervise day-to-day operations, coordinate workflows with multiple IT groups, and help shape the technical roadmap while ensuring uninterrupted IT services for Stanford Healthcare/Medicine's business processes.