Clinical Instructor

InstantServe LLC; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

InstantServe LLC seeks a Clinical Documentation Principal Trainer (Epic) to design and deliver comprehensive training on clinical documentation workflows within the Epic platform. You will partner with informatics and IT to optimize templates, SmartTools, and provider documentation processes.

You will develop manuals, eLearning modules, and simulations, delivering live and virtual sessions, and supporting go-live readiness. The role emphasizes accuracy, compliance, and measurable training impact.

Qualifications

• Must be certified as Epic Clinical Documentation Principal Trainer.
• Experience designing and delivering clinical documentation training.
• Strong collaboration with informatics and IT teams.
• Ability to translate technical build into end-user training content.

Responsibilities

• Design, build, and maintain training curricula for clinical documentation workflows.
• Deliver instructor-led, virtual, and in-elbow training to providers and staff.
• Develop training materials including manuals, eLearning modules, quick references, and simulations.
• Ensure training aligns with updates, regulatory requirements, and standards.
• Serve as SME in clinical documentation workflows within Epic (preferred).
• Support go-live readiness activities and command center operations.
• Identify documentation improvement opportunities from metrics and feedback.
• Update materials based on system enhancements and user needs.

Skills

Training design

Instructor-led training

eLearning development

Clinical documentation workflows

Go-live support

Analytics for effectiveness

Education

Epic Clinical Documentation Principal Trainer certification

Tools

Epic EHR

Job description

Clinical Documentation Principal Trainer (Epic)

Clinical Documentation Principal Trainer responsible for developing and delivering EHR training, supporting providers, and optimizing documentation workflows. Partners with informatics and IT to improve efficiency, compliance, and patient care outcomes.

MUST BE A CERTIFIED CLINICAL DOCUMENTATION PRINCIPLE TRAINER FROM EPIC.

Training Development & Delivery (40%)

• Design, build, and maintain training curriculum for clinical documentation workflows (e.g., provider documentation, templates, SmartTools)
• Deliver instructor‑led, virtual, and at‑the‑elbow training to providers and clinical staff
• Develop training materials including manuals, eLearning modules, quick reference guides, and simulations
• Ensure training content aligns with system updates, regulatory requirements, and organizational standards

EHR & Workflow Expertise (25%)

• Serve as a subject matter expert in clinical documentation workflows within the EHR (Epic preferred)
• Collaborate with application analysts and informatics teams to understand system design and changes
• Translate technical build into end‑user training content
• Support go‑live readiness activities and command center operations
• Identify documentation improvement opportunities through feedback, metrics, and workflow analysis
• Partner with Clinical Informatics to support optimization initiatives and standardization efforts
• Update training materials and strategies based on system enhancements and user needs
• Promote best practices for accurate, efficient, and compliant documentation

Governance & Collaboration (10%)

• Participate in governance structures and workgroups related to clinical documentation
• Provide input on system design decisions impacting documentation workflows
• Ensure alignment with enterprise documentation standards and regulatory requirements

Support & Evaluation (5%)

• Evaluate training effectiveness through surveys, proficiency assessments, and performance metrics
• Provide ongoing support and coaching to end users
• Maintain training environment and related documentation