Clinical Informatics Support Specialist

Dignity Health; Santa Maria (CA); On-site; USD 64,000 - 96,000; Full time

Job summary

Dignity Health is seeking a Clinical Informatics Support Specialist to help implement, optimize, and educate end users on clinical and business systems across our clinics. You will troubleshoot issues, support workflow improvements, and collaborate with clinical teams to deliver efficient system usage and positive patient outcomes.

Healtcare professionals with strong communication skills will contribute to training curricula, change management, and education for users during downtimes and

Qualifications

• Associate degree in health informatics, nursing, or related field.
• At least 2 years of healthcare experience.
• Experience with EHR systems and training.
• Epic and Cerner experience preferred.

Responsibilities

• Support and optimize clinical information system capabilities to meet quality patient care goals.
• Participate in workflow design, project implementation, documentation, and end-user training.
• Assist in initial and ongoing EHR training and competency development for end users.
• Contribute to training curricula, communications, and change management for technology changes, upgrades, and downtimes.
• Collaborate with staff and physicians to develop efficient, functional workflows across software applications.
• Gather information from end users, escalate as needed, and prioritize tasks to meet deadlines.

Skills

Clear communication

Relationship building

Troubleshooting

Workflow optimization

Staff training

Cross-functional collaboration

Education

Associate degree

Bachelor’s degree preferred

Tools

Epic

Cerner

Job description

Job Summary and Responsibilities

As our Clinical Informatics Support Specialist, you will support, communicate, and organize implementations, optimizations, system upgrades, and new-user education for end users within a care setting. You will function as a subject matter expert and liaison, developing and maintaining relationships with end users to ensure efficient use of clinical and business systems.

Every day you will troubleshoot system issues and address the general needs of end users, while assisting in the evaluation and development of current and future state workflows. You will work collaboratively with teams across the organization to optimize training, curriculum, and outcomes.

To be successful in this role, you will need strong communication and relationship-building skills, along with the ability to troubleshoot effectively and support workflow improvements. A collaborative approach and subject matter expertise will help you drive efficient system use and positive outcomes for end users.

• Supports and optimizes clinical information system capabilities to meet the organization's goals of quality patient care, operational efficiency, and regulatory compliance.
• Participates in workflow design and development; project implementation; documentation; and end user training.
• Understands and utilizes evidence-based practice in initial and ongoing EHR training and competency to end users
• Contributes to training curricula, communication and change management for technology changes, upgrades, and downtimes to customers
• Responsible for problem solving, assessing processes and issues, and collaborating with other staff and physicians to develop solutions resulting in efficient and functional workflows for end users of our software applications.
• Participates in projects, meetings, and workshops. Gather information from end users as needed. Escalates appropriately. Prioritizes responsibilities and organizes workload to ensure that work is successfully completed within deadlines.

This position will require you to work inside various clinics in the market on a rotating schedule each week.

Job Requirements

• Associates
• 2 years experience in a healthcare environment

Preferred

• Bachelors
• Epic experience and Cerner experience

Where You'll Work Dignity Health, one of the nation’s largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. For more information, please visit our website at www.dignityhealth.org. You can also follow us on Twitter and Facebook.

One Community. One Mission. One California

Pay Range

$30.91 - $45.98 /hour