Clinical Informatics Lead

La Clinica; Medford (OR); On-site; USD 120,000 - 180,000; Full time

Job summary

La Clinica in Medford, Oregon seeks a Clinical Informatics Lead—an experienced physician or advanced practice provider who partners with clinicians to optimize Epic for patient care, provider efficiency, and team workflows. This role emphasizes practical Epic use, identifying pain points, and translating clinical operations into effective EHR workflows.

The Clinician Informatics Lead is a 0.2 FTE position focused on provider support, workflow customization, adoption, training, and continuous

Qualifications

• Active clinical licensure in a clinical discipline (MD/DO/NP/PA).
• Minimum 2 years of clinical experience using Epic in a healthcare setting.
• Strong working knowledge of ambulatory Epic workflows.
• Demonstrated ability to teach peers and explain technical concepts in practical clinical terms.
• Excellent interpersonal communication, facilitation, and problem-solving skills.
• Ability to work collaboratively across departments and levels of the organization.

Responsibilities

• Serve as a trusted peer resource for medical providers and clinical staff regarding Epic use, efficiency, and workflow improvement.
• Provide one-on-one and group coaching to clinicians on Epic tools, documentation workflows, in-basket management, ordering, scheduling workflows, and best practices.
• Identify common provider pain points and recommend practical solutions to improve usability and reduce friction.
• Support specialty and site-specific customization needs within approved governance processes.
• Assist in development and refinement of Smart Phrases, Smart Sets, templates, preference lists, note tools, and personalization resources.

Skills

Epic workflows

Clinician coaching

Interpersonal comms

Problem solving

Cross-functional collaboration

Tools

Epic

Job description

Clinical Informatics Lead

We’re committed to compassionate care for all. Our patients. Our employees. You. At La Clinica, we love our patients and enthusiastically treat them with the same care, respect, and dignity that we would our friends, family, and neighbors because that's who they are. If this appeals to you, La Clinica might be the right place to build your career. We’re looking for the right team members to treat our patients with this level of care.

We extend our commitment to compassionate care to our employees as well. We invest in our employees' lives through competitive pay, comprehensive benefits packages, easy access to wellness, personal and professional

The Clinical Informatics Lead is a physician or advanced practice provider that serves as a clinical leader and frontline partner in optimizing Epic for patient care, provider efficiency, and team-based workflows. This role focuses on supporting clinicians in the practical use of Epic, identifying pain points, improving templates and tools, and helping translate clinical operations into effective EHR workflows.

The Clinician Informatics Lead role is a 0.2 FTE position that emphasizes provider support, workflow customization, adoption, training, and continuous improvement rather than formal system build ownership or metric reporting. The position bridges clinical practice, operations, IT, The Learning Well, and OCHIN/Epic resources to ensure Epic works well for end users and supports high-quality, efficient care. This position is paired with a clinical position (0.6‑0.8 FTE).

Reporting Relationship: Reports to the CMO, with close partnership to EHR support teams.

Essential Duties and Responsibilities

Provider Support & Workflow Optimization

• Serve as a trusted peer resource for medical providers and clinical staff regarding Epic use, efficiency, and workflow improvement.
• Provide one-on-one and group coaching to clinicians on Epic tools, documentation workflows, in-basket management, ordering, scheduling workflows, and best practices.
• Identify common provider pain points and recommend practical solutions to improve usability and reduce friction.
• Support specialty and site-specific customization needs within approved governance processes.
• Assist in development and refinement of Smart Phrases, Smart Sets, templates, preference lists, note tools, and personalization resources.

Training & Change Management

• Assist with training related to Epic upgrades, new tools, and workflow changes.
• Develop tip sheets, quick guides, and practical learning resources for clinicians.
• Promote adoption of standardized workflows while recognizing specialty and site needs.
• Utilize Epic Signal data to identify variation in clinician workflows, prioritize optimization opportunities, and target education or support interventions that improve efficiency, adoption, and user experience.
• Works as needed with Epic Trainers to support onboarding of new providers through Epic orientation, workflow training, and ongoing mentorship.

Liaison & Collaboration

• Serve as a clinical liaison between providers, IT, operations, OCHIN/Epic analysts.
• Gather end-user feedback and help prioritize requests for optimization or system changes.
• Participate in committees or workgroups related to EHR governance, workflow design, and clinical operations.
• Support testing and validation of changes impacting clinical workflows before implementation.

Continuous Improvement

• Monitor trends in support requests and recurring workflow barriers.
• Recommend improvements that enhance provider efficiency, patient experience, quality documentation, and team-based care.
• Help sustain a culture of continuous learning and thoughtful EHR use across the organization.

Qualifications

Required:

• Active professional licensure in a clinical discipline (MD, DO, NP, PA).
• Minimum 2 years of clinical experience using Epic in a healthcare setting.
• Strong working knowledge of ambulatory Epic workflows.
• Demonstrated ability to teach peers and explain technical concepts in practical clinical terms.
• Excellent interpersonal communication, facilitation, and problem-solving skills.
• Ability to work collaboratively across departments and levels of the organization.

Preferred Qualifications

• Experience as an Epic Super User, trainer, champion, or provider lead.
• Epic certification or formal Epic/OCHIN training.
• Experience in Federally Qualified Health Center or community health center settings.
• Experience supporting change management or workflow redesign initiatives.

Key Competencies

• Clinical credibility with peers
• Workflow analysis
• Provider coaching and training
• Communication and diplomacy
• Process improvement mindset
• Adaptability and continuous learning
• Customer service orientation

Success Measures

• Improved provider satisfaction with Epic usability
• Reduced recurring workflow issues and support burden
• Strong onboarding experience for new clinicians
• Increased adoption of efficient tools and standardized workflows
• Positive collaboration between clinical teams and IT/EHR support

Equity Statement

At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization’s vision of absolute excellence, open-hearted community, and well-being for all.

For more information, please visit our website at: https://laclinicahealth.org/patients/approach/

Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. Criminal history background check and pre-employment drug screen will be performed prior to any job offers. La Clinica is a drug free work environment. Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.