Clinical Informatics Analyst: Data-Driven Impact

South Western Communications

Atlanta (GA)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

South Western Communications (SWC) is seeking an Informatics Analyst to advance the safety, efficiency, and quality of outcomes for customers through technology and services. The role reports to the Manager of Informatics and is a full-time position located in the Atlanta area.

You will lead assessment meetings, document requirements, and collaborate with internal teams to optimize system configurations and adoption.

Qualifications

Bachelor’s or Master’s Degree in Clinical Informatics, Health Informatics, Data Analytics, Healthcare Administration, Business Administration, or equivalent work experience preferred.
Strong client-facing and communication skills.
Advanced troubleshooting, multi-tasking, and time management skills.
Ability to effectively present and disseminate technical information to diverse groups.
Ability to learn in both organized classroom environments and individually.
Creative aptitude and passion for using data and research to tell a story.
Comprehensive knowledge of management methods, techniques, and the Microsoft Suite.

Responsibilities

Lead assessment meetings by exploring system capabilities and best practices with customer.
Create and maintain documentation of user requirements and system configuration.
Review system design and confirm facility layout with customer.
Work closely with internal teams to relay requested system design modifications.
Modify and develop system configurator to reflect the functionality depicted in assessment documentation.
Adhere to customer’s defined policy for system governance and change management.
Lead efforts to develop, display, and understand customer performance metrics using both proprietary and non-proprietary platforms.
Research, document, and collate baseline assessments of our customers’ integrated systems.
Participate in continuous improvement huddles with customers to promote adoption of technologies and ongoing optimization of systems through: Consultative discovery meetings; Analysis of current state operations and desired outcomes; Providing recommendations for configuration changes, process improvement, and system support needs.
Work closely with Application Specialists to develop plans for training, implementation, and adoption of technology.
Work closely with Technicians and Application Specialists to ensure correct system configuration performance.
Triage customer issues and provide a resolution or refer to other subject matter experts when necessary.
Present a positive attitude and self-assured image to the community on behalf of SWC.
Maintain a commitment to achieve a “best in class” program through continuous improvement.
All other duties assigned