Clinical Informatics Analyst

South Western Communications; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

South Western Communications (SWC) is seeking an Informatics Analyst to advance the safety, efficiency, and quality of outcomes for customers through technology and services. The role reports to the Manager of Informatics and is a full-time position located in the Atlanta area.

You will lead assessment meetings, document requirements, and collaborate with internal teams to optimize system configurations and adoption.

Qualifications

• Bachelor’s or Master’s Degree in Clinical Informatics, Health Informatics, Data Analytics, Healthcare Administration, Business Administration, or equivalent work experience preferred.
• Strong client-facing and communication skills.
• Advanced troubleshooting, multi-tasking, and time management skills.
• Ability to effectively present and disseminate technical information to diverse groups.
• Ability to learn in both organized classroom environments and individually.
• Creative aptitude and passion for using data and research to tell a story.
• Comprehensive knowledge of management methods, techniques, and the Microsoft Suite.

Responsibilities

• Lead assessment meetings by exploring system capabilities and best practices with customer.
• Create and maintain documentation of user requirements and system configuration.
• Review system design and confirm facility layout with customer.
• Work closely with internal teams to relay requested system design modifications.
• Modify and develop system configurator to reflect the functionality depicted in assessment documentation.
• Adhere to customer’s defined policy for system governance and change management.
• Lead efforts to develop, display, and understand customer performance metrics using both proprietary and non-proprietary platforms.
• Research, document, and collate baseline assessments of our customers’ integrated systems.
• Participate in continuous improvement huddles with customers to promote adoption of technologies and ongoing optimization of systems through: Consultative discovery meetings; Analysis of current state operations and desired outcomes; Providing recommendations for configuration changes, process improvement, and system support needs.
• Work closely with Application Specialists to develop plans for training, implementation, and adoption of technology.
• Work closely with Technicians and Application Specialists to ensure correct system configuration performance.
• Triage customer issues and provide a resolution or refer to other subject matter experts when necessary.
• Present a positive attitude and self-assured image to the community on behalf of SWC.
• Maintain a commitment to achieve a “best in class” program through continuous improvement.
• All other duties assigned

Skills

Client-facing

Communication skills

Troubleshooting

Multi-tasking

Time management

Presenting technical info

Learning agility

Microsoft Suite

Education

Bachelor’s or Master’s degree in Clinical Informatics/Health Informatics/Data Analytics/Healthcare Admin/Business Admin

Tools

Microsoft Office

Job description

South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in-class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest time and resources into every job because we care about our customers.

Title: Informatics Analyst

Reports To: Manager of Informatics

Class: Full-Time

The Informatics Analyst provides support and expertise to advance the safety, efficiency, and quality of outcomes of our customers and those they serve through our portfolio of technology and services.

Responsibilities

• Lead assessment meetings by exploring system capabilities and best practices with customer
• Create and maintain documentation of user requirements and system configuration
• Review system design and confirm facility layout with customer
• Work closely with internal teams to relay requested system design modifications
• Modify and develop system configurator to reflect the functionality depicted in assessment documentation
• Adhere to customer’s defined policy for system governance and change management
• Lead efforts to develop, display, and understand customer performance metrics using both proprietary and non-proprietary platforms
• Research, document, and collate baseline assessments of our customers’ integrated systems
• Participate in continuous improvement huddles with customers to promote adoption of technologies and ongoing optimization of systems through:
  • Consultative discovery meetings
  • Analysis of current state operations and desired outcomes
  • Providing recommendations for configuration changes, process improvement, and system support needs
• Work closely with Application Specialists to develop plans for training, implementation, and adoption of technology
• Work closely with Technicians and Application Specialists to ensure correct system configuration performance
• Triage customer issues and provide a resolution or refer to other subject matter experts when necessary
• Present a positive attitude and self-assured image to the community on behalf of SWC
• Maintain a commitment to achieve a “best in class” program through continuous improvement
• All other duties assigned

Travel obligations

• Occasional day travel within governed region is required
• Infrequent overnight travel for special events and team member functions

Administrative responsibilities

• Maintain data for benchmarking customer performance metrics
• Maintain current state documentation for any/all governed systems
• Assist with producing supporting material for presentations
• Attend coordination meetings and update status of all assigned activities
• Accurately record time allocated towards projects, service contracts, etc.
• Additional responsibilities as assigned

Education/Experience

Bachelor’s or Master’s Degree in Clinical Informatics, Health Informatics, Data Analytics, Healthcare Administration, Business Administration, or equivalent work experience demonstrating proficiency in the field is preferred.

Skills

• Strong client-facing and communication skills
• Advanced troubleshooting, multi-tasking, and time management skills
• Ability to effectively present and disseminate technical information to diverse groups
• Ability to learn in both organized classroom environments and individually
• Ability to continuously learn new technologies and maintain technical curiosity
• Creative aptitude and passion for using data and research to tell a story
• Comprehensive knowledge of management methods, techniques, and the Microsoft Suite

Physical, Mental, and Environmental requirements

• Employees must stand, walk, climb, sit, and use their hands and fingers
• Some lifting of objects up to fifty pounds is required
• Reaching, grasping, and carrying activities are also required
• The noise level in the work environment is usually moderate
• Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations