Clinical EHR Implementation Specialist — Hybrid

Qualifacts; Tampa (FL); Hybrid; USD 65,000 - 105,000; Full time

Job summary

Qualifacts is seeking a Clinical Implementation Specialist to guide new customers through the full implementation lifecycle of our behavioral health software solutions.

The role requires clinical expertise, technical knowledge, and strong communication to ensure adoption, state reporting compliance, and successful end-user training. Travel up to 25% may be required for on-site data gathering and workflow understanding.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Clinical experience in behavioral health or healthcare.
• SaaS/cloud implementation experience; EHR/EMR experience preferred.

Responsibilities

• Assess clinical practices, state reporting, and patient treatment requirements; develop collaborative solutions and present recommendations
• Lead new customer implementations from kickoff through go-live, ensuring a smooth and efficient process
• Resolve client inquiries promptly,maintainingownership through resolution
• Maintain project documentation and communicate updates via agendas, minutes, and project management tools
• Build and sustain positive, productive relationships with customers and internal teams
• Apply consultative techniques toidentifyconfiguration requirements and implement best practices
• Review andvalidatesoftware configurations with customer implementation teams
• Ensurequality ofconfigured features and prepare customers for effective end-user training
• Complete product training anddemonstrateadaptability across multiple EHR platforms
• Creatively resolve and assess a wide range of issues, suggesting alternative approaches as needed
• Document and track all customer state and reporting requirements to ensure compliance
• Record all customer interactions in CRM according to established standards
• Participate in on-site visits as needed to gather data and understand workflows

Skills

Remote collaboration

Data visualization

Customer service

Communication skills

Problem-solving

Organizational skills

Education

Bachelor's degree or equivalent experience

Job description

Qualifacts is seeking a Clinical Implementation Specialist to guide new customers through the full implementation lifecycle of our behavioral health software solutions.

The role requires clinical expertise, technical knowledge, and strong communication to ensure adoption, state reporting compliance, and successful end-user training. Travel up to 25% may be required for on-site data gathering and workflow understanding.