Clinical Implementation Specialist (EHR platform)

Qualifacts; Nashville (TN); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Qualifacts is seeking a Clinical Implementation Specialist to guide customers through implementation of our behavioral health software. The role blends clinical experience, technical knowledge, and strong communication to ensure adoption, state reporting, and HIPAA compliance.

You will work in a hybrid model in Nashville or Tampa, with on-site visits as needed. Responsibilities include leading implementations from kickoff to go-live, maintaining documentation, and ensuring successful end-user

Qualifications

• Strong remote collaboration skills and effective communication.
• Experience with data visualization and reporting analysis.
• Familiarity with CCBHC and state clinical requirements (NY or CA preferred).
• Knowledge of HIPAA compliance and healthcare privacy.
• Exceptional customer service and written/oral communication.
• Proactive problem-solving with attention to detail.

Responsibilities

• Lead new customer implementations from kickoff through go-live.
• Assess clinical practices, state reporting, and patient treatment needs.
• Develop collaborative solutions and present recommendations.
• Maintain project documentation and use PM tools and agendas.
• Build positive relationships with customers and internal teams.
• Validate configurations and ensure end-user training readiness.
• Record all customer interactions in CRM per standards.
• Travel up to 25% to gather data and understand workflows.

Skills

Remote collaboration

Data analysis

HIPAA knowledge

Customer service

Time management

Travel readiness

Education

Bachelor’s degree or equivalent

Job description

Job Description

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

We are seeking candidates in Nashville or Tampa to work a hybrid schedule in either office location. Remote candidates will not be considered.

Summary Of The Clinical Implementation Specialist

We are seeking a Clinical Implementation Specialist to join our team and play a critical role in guiding new customers through the entire implementation lifecycle of our healthcare technology solutions. This position requires a blend of clinical expertise, technical knowledge, and exceptional communication skills to ensure successful adoption and compliance with state and reporting requirements.

Responsibilities For The Clinical Implementation Specialist

• Assess clinical practices, state reporting, and patient treatment requirements; develop collaborative solutions and present recommendations


• Lead new customer implementations from kickoff through go-live, ensuring a smooth and efficient process


• Resolve client inquiries promptly, maintaining ownership through resolution


• Maintain project documentation and communicate updates via agendas, minutes, and project management tools


• Build and sustain positive, productive relationships with customers and internal teams


• Apply consultative techniques to identify configuration requirements and implement best practices


• Review and validate software configurations with customer implementation teams


• Ensure quality of configured features and prepare customers for effective end-user training


• Complete product training and demonstrate adaptability across multiple EHR platforms


• Creatively resolve and assess a wide range of issues, suggesting alternative approaches as needed


• Document and track all customer state and reporting requirements to ensure compliance


• Record all customer interactions in CRM according to established standards


• Participate in on-site visits as needed to gather data and understand workflows

Qualifications Of The Clinical Implementation Specialist

• Bachelor’s degree or equivalent experience required


• Clinical experience in behavioral health or general healthcare


• SaaS/cloud implementation experience; EHR/EMR experience preferred

Knowledge, Skills, And Abilities Of The Clinical Implementation Specialist

• Strong remote collaboration skills


• Data visualization and reporting analysis expertise


• Familiarity with CCBHC and state-specific clinical requirements (NY or CA preferred)


• Knowledge of HIPAA compliance


• Exceptional customer service and communication skills (written & oral)


• Quick, logical problem-solving with attention to detail and follow-through


• Strong organizational and time management skills


• Ability to travel up to 25%

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.