Clinical Implementation Specialist (EHR platform)

Tishman Speyer Properties; Nashville, Northern (TN, KY); On-site; USD 95,000 - 125,000; Full time

Job summary

Qualifacts is seeking a Clinical Implementation Specialist in a hybrid role based in Nashville or Tampa. You will lead implementations from kickoff to go-live, assess clinical practices, and ensure effective end-user training across EHR platforms.

The role requires a Bachelor's degree (or equivalent) and experience in behavioral health or healthcare SaaS implementations, with HIPAA knowledge and strong customer service skills. Travel up to 25% is expected.

Qualifications

• Strong remote collaboration skills.
• Data visualization and reporting analysis experience.
• Familiarity with HIPAA compliance and healthcare SaaS.
• Exceptional customer service and communication (written & verbal).
• Proactive problem solving with attention to detail.

Responsibilities

• Assess clinical practices, state reporting, and patient treatment requirements.
• Lead new customer implementations from kickoff through go-live.
• Resolve client inquiries promptly and own resolution.
• Maintain project documentation and use CRM tools for updates.
• Build productive relationships with customers and internal teams.
• Apply consultative techniques to identify configuration requirements.

Skills

Remote collaboration

Data visualization

HIPAA knowledge

Communication skills

Problem solving

Time management

Travel readiness

Education

Bachelor's degree or equivalent

Job description

Job Description: Job Description Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

We are seeking candidates in Nashville or Tampa to work a hybrid schedule in either office location. Remote candidates will not be considered.

Responsibilities for the Clinical Implementation Specialist

• Assess clinical practices, state reporting, and patient treatment requirements
• Develop collaborative solutions and present recommendations
• Lead new customer implementations from kickoff through go-live, ensuring a smooth and efficient process
• Resolve client inquiries promptly, maintaining ownership through resolution
• Maintain project documentation and communicate updates via agendas, minutes, and project management tools
• Build and sustain positive, productive relationships with customers and internal teams
• Apply consultative techniques to identify configuration requirements and implement best practices
• Review and validate software configurations with customer implementation teams
• Ensure quality of configured features and prepare customers for effective end-user training
• Complete product training and demonstrate adaptability across multiple EHR platforms
• Creatively resolve and assess a wide range of issues, suggesting alternative approaches as needed
• Document and track all customer state and reporting requirements to ensure compliance
• Record all customer interactions in CRM according to established standards
• Participate in on-site visits as needed to gather data and understand workflows

Qualifications of the Clinical Implementation Specialist

• Bachelor’s degree or equivalent experience required
• Clinical experience in behavioral health or general healthcare SaaS/cloud implementation experience
• EHR/EMR experience preferred

Knowledge, Skills, and Abilities of the Clinical Implementation Specialist

• Strong remote collaboration skills
• Data visualization and reporting analysis expertise
• Familiarity with CCBHC and state-specific clinical requirements (NY or CA preferred)
• Knowledge of HIPAA compliance
• Exceptional customer service and communication skills (written & oral)
• Quick, logical problem-solving with attention to detail and follow-through
• Strong organizational and time management skills
• Ability to travel up to 25%

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

For more than 20 years, Qualifacts has delivered thoughtful innovation, technology, support, and services to the behavioral health and human services market. Most recently, Qualifacts has been on a mission to expand its portfolio to support the patient continuum, from the initial appointment request to final billing and reporting, and everything in between. Qualifacts has headquarters in Nashville and Tampa with employees across the globe, many with strong healthcare and clinical backgrounds to help bring you the best solutions possible.