Clinical Education Support Technician

UW–Madison School of Nursing; Madison (WI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Health/dental/vision/Life insurance

Wisconsin Retirement System

Job summary

The UW–Madison School of Nursing is seeking a Clinical Education Support Technician to prepare and maintain the CTEN nursing skills and simulation labs, ensuring a safe, well-organized learning environment for students and faculty.

You will oversee maintenance and troubleshooting of mid-fidelity mannequins and simulator equipment, assist with training, and support a compassionate, collaborative team across shifts including occasional evenings or weekends.

Qualifications

• Experience in a healthcare environment or equivalent professional setting.
• Experience organizing supplies, managing inventory, or supporting daily operations in clinical, laboratory, or technical settings.
• Ability to learn new computer technology.
• Ability to lift 50 pounds to chest height or higher.
• Physical demands include standing, walking, lifting, reaching and repetitive motions.

Responsibilities

• Provides technical and logistical consultation, training, and support for learning technology tools and platforms in nursing skills and simulation labs.
• Analyzes, tests, troubleshoots, and resolves issues with learning technologies, supplies, and equipment.
• Supports data collection, organization, interpretation, and dissemination to identify instructional needs.
• Assists with researching, designing, and acquiring learning resources and processes to support learning.
• Supports faculty development and engagement programs and activities.
• Assists with designing engaging learning experiences that may be face-to-face, blended, or online.
• Maintains, calibrates, and sets up skills lab and simulation equipment per policies.
• Provides basic training and technical support to learners in classrooms, labs, clinics, and distance learning.

Skills

Healthcare environment experience

Inventory management

Learn new computer technology

Manual handling (lift 50 pounds)

Education

HS diploma

Tools

AV/simulation equipment

Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Job Category

Academic Staff

Employment Type

Regular

Job Profile

Teaching, Learning, and Technology Specialist I

Job Summary

Do you enjoy hands-on work in a clinical or technical environment? The School of Nursing is seeking a Clinical Education Support Technician to support its nursing skills and simulation labs by preparing clinical skills rooms, maintaining equipment and supplies, and ensuring students and faculty have a safe, well-organized learning environment. The Clinical Education Support Technician will primarily be responsible for supporting nursing faculty, clinical instructors, and students by preparing and maintaining the clinical skills environments to accurately represent a clinical setting using real and simulated clinical supplies and equipment. This position will oversee the maintenance and troubleshooting of the CTEN (Center for Technology Enhanced Nursing) mid-fidelity mannequins and human patient simulator equipment, as well as partial task trainers, medical equipment, and specialized simulation training software used by faculty during clinical training and assessment programs. No two days will look alike in this role.

You can expect to work on a compassionate, collaborative, and supportive team that values you as an individual and provides you with opportunities to grow and develop. We are seeking candidates who are strongly committed to fostering a positive, productive, and inclusive environment for our diverse stakeholders.

The CTEN is a 5,000-square-foot space that includes 4 skills labs, 2 assessment labs, and simulated hospital, clinic, and home environments. These spaces support students’ hands-on learning by providing opportunities to explore and learn the role of the professional nurse in a variety of unique care settings.

The CTEN typically operates Monday through Friday between the hours of 6:30 am to 6:30 pm and core work hours between these hours will be set upon hire. Work hours will need to be shifted to meet operational needs and occasional work in the evenings and/or weekends may be required to meet the needs of the school.

This position is full-time, 100%. It is anticipated this position requires most work to be performed in-person, onsite, at a designated campus work location and has been designated as a position that is essential to School of Nursing operations.

Key Job Responsibilities

• Provides technical and logistical consultation, training, and/or support for learning technology tools and platforms within the nursing skills and simulation labs
• Analyzes, tests, troubleshoots, resolves issues, and provides feedback regarding learning technologies, including supplies and equipment, in the skills and simulation environments
• Provides support for collecting, organizing, interpreting, and disseminating data to identify instructional program needs and enhance effectiveness
• Contributes to researching, designing, and/or acquiring learning resources, technologies, materials, and/or processes to support learning
• Provides support for faculty development and engagement programs and activities
• Assists with the design and development of engaging, effective learning experiences which may be face-to-face, blended, and/or online
• Maintains, calibrates, and sets up skills lab and simulation equipment according to established policies and procedures
• Assists with providing basic training and technical support to learners in settings such as classrooms, labs, clinics, and distance learning mediums

Department

School of Nursing, Academic Affairs-Skills and Simulation

For 100 years, the University of Wisconsin–Madison's School of Nursing has been committed to enhancing healthcare through teaching and research. With a mission to develop nurse leaders, innovators, and advocates for the profession and society through research, education, practice, policy, and outreach; we aim to make discoveries, enhance systems, and advance health and health equity for Wisconsin and beyond.

As part of the UW-Madison Health Care Component (HCC) and your work at the School of Nursing, you may have access to PHI (personal health information). All School faculty, staff, students, volunteers, and unpaid affiliates are required to complete HIPAA training as part of their orientation.

Compensation

The minimum starting salary for this position is $50,000. Actual salary will be negotiated based on experience and qualifications. This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf.

Required Qualifications

• Prior experience in a healthcare environment (e.g., professional work experience as a CNA, EMT, Paramedic, RN, LPN, Medical Assistant, or similar)
• Experience organizing supplies, managing inventory, or supporting daily operations in a clinical, laboratory, or technical environment
• Experience with and ability to learn new computer technology
• Ability to lift 50 pounds up to 5 feet or at least eye-level
• Physical demands: frequent standing, walking, lifting, and reaching, as well as repetitive motions

Preferred Qualifications

• Experience supporting or working with audiovisual and/or simulation technology

Education

Required - H.S. diploma

Contact Information

Danyell Chupp, [phone], [e-mail]

Relay Access (WTRS): 7-1-1: See RELAY_SERVICE for further information.

Institutional Statement on Diversity

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.