Clinical Customer Service Rep - Neuroscience

Johns Hopkins Hospital; Washington, Baltimore (District of Columbia, MD); Sur place; USD 25 000 - 29 000; Temps partiel

Avantages offerts par ce poste

Full medical, dental, and vision plans

Paid time off (PTO)

Tuition reimbursement for you and your

dependents

Résumé du poste

Johns Hopkins Hospital in Baltimore, MD is seeking a Clinical Customer Service Representative for the Neuroscience unit on the night shift. This role serves as the central point of contact for patients, families, visitors, and care team, supporting nursing and administrative staff and ensuring smooth daily operations.

The position requires a high school diploma, basic healthcare/office experience, and proficiency with MS Word.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting.
• Interpersonal skills to interact with patients, families and medical staff.

Responsabilités

• Serve as central point of contact for patients, families, visitors and the care team.
• Assist nursing staff and Administrative staff to meet unit needs.
• Learn and use clinical and administrative automated systems and software.

Connaissances

Customer service

Interpersonal skills

Microsoft Word

Microsoft Excel

Healthcare office experience

Attention to detail

Formation

High School Diploma or equivalent

Outils

Electronic Health Records (EHR)

Description du poste

Requisition #:681318 Location:Johns Hopkins Hospital, Baltimore, MD 21287 Category:Clerical and Administrative Support Schedule:Night Shift Employment Type:Limited

Make it happen at Hopkins.

Clinical Customer Service Rep – Neuroscience

Limited Hours – Night shift – 24 hours.

The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance with Johns Hopkins Hospital policy and procedures.

The Johns Hopkins Hospital - Zayed 12 East is a 32-bed adult inpatient unit composed of 26 acute care neuro medical/surgical beds, and a six-bed epilepsy monitoring unit (EMU). On acute floor beds, you can expect to care for patients undergoing a variety of procedures and surgeries such as craniotomies, shunts, spinal fusions and aneurysm clippings / coilings. Additionally, you would care for a spectrum of patients with neurological disorders such as: Parkinsons, Myasthenia gravis, Multiple sclerosis, Guillain barre, ALS, cerebrovascular events and seizures.

What Awaits You

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents. Tell a friend and get paid with our Employee Referral Program Bonus!

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Important Notices

• Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range:

Minimum 17.99/hour - Maximum 20.88/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.