Clinical Customer Service Rep - Inpatient Rehab

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Full medical, dental, and vision plans

Paid time off (PTO)

Tuition reimbursement for you and your

Employee Referral Program Bonus

Job summary

Johns Hopkins Medicine in Baltimore, MD, is seeking a Clinical Customer Service Representative for Inpatient Rehab. This full-time evening shift (2:00pm–10:30pm) supports the Meyer 7 unit, coordinating patient information, coordinating with nurses and administration, and ensuring smooth daily operations.

The role emphasizes outstanding customer service, knowledge of healthcare information systems, and ability to work with a multidisciplinary team to support inpatient and discharge planning.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting.
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Responsibilities

• Acts as the central point of contact on the care unit for patients, families, visitors and members of the health care team.
• Work closely with Nursing staff and Administrative staff to meet unit needs.
• Develop in-patient and discharge care plan with the multi-disciplinary team.

Skills

Interpersonal skills

MS Word/Excel

Customer service

Clinical systems training

Education

High School Diploma or equivalent

Job description

Make it happen at Hopkins.

Clinical Customer Service Rep – Inpatient Rehab

Full time – Evening shift – 40 hours

-schedule hours are 2:00pm - 10:30pm

-this shift is subject to change.

The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors and members of the health care team. This is a fast-paced position that requires professional, friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance to Johns Hopkins Hospital policy and procedures.

The Inpatient Physical Medicine and Rehabilitation Unit (Meyer 7) is an 18-bed adult inpatient unit,requiring inpatient care Physical Therapy, Occupational Therapy, or Speech Therapy services. Our team of experts specialize in rehabilitation care for amputation, spinal cord injury and dysfunction, complex medical conditions, brain injury and illness, musculoskeletal injury, and stroke. A Neuropsychologist is available as part of the care team to provide support to the patient, family, and staff. You will work closely with the multi-disciplinary team in developing an in-patient and discharge care plan

What awaits you:

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents.
• Tell a friend and get paid with our Employee Referral Program Bonus!

Qualifications:

• High School Diploma or equivalent.
• Minimum of 6 months in healthcare or office setting
• Substantial interpersonal skills are needed to interact with patients, families and medical staff.
• Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
• Proficiency with Microsoft Word, proficiency with presentation and spreadsheet software preferred.
• Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.

Important Notices:

***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range:

Minimum 17.99/hour - Maximum 20.88/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.