Clinical Courier

Hometown Health; Reno, Northern (NV, KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Renown Health is seeking a Clinical Courier responsible for sorting, picking up, and delivering laboratory specimens and related items across Renown Health System and community offices. You will interact with office personnel and laboratory leadership, ensuring timely, confidential transport and excellent service.

Required duties include operating a vehicle under state laws, maintaining a safe and clean car, and escalating issues when needed while maintaining professionalism with diverse

Qualifications

• Read, write, speak and understand English to perform duties safely and effectively.
• Customer Service experience preferred.

Responsibilities

• Sort, pick up and transport laboratory specimens and related items within Renown Health System and community offices.
• Deliver items to provider offices and communicate with office personnel.
• Escalate issues, updates and complaints to leadership as needed.
• Operate a motor vehicle and comply with state traffic laws; maintain a clean, safe vehicle.
• Prioritize routes, assess handling requirements and utilize GPS/maps for routing.

Skills

Microsoft Office

Customer Service

Typing

Education

Associates or Bachelor's degree preferred

Tools

Outlook

Excel

Job description

# Clinical CourierRequisition ID: 189902Department: 200295 OP Lab AdministrationSchedule: Full Time - Eligible for BenefitsShift: SwingCategory: Services & TradeApply Now**Purpose:**This position sorts, picks up and transports laboratory specimens and some patient related items within Renown Health System and the community physician offices. This position will be responsible for entering provider practices while building rapport and having direct interaction with office personnel. This position is expected to deliver very good customer service and interact directly with laboratory leadership and escalate client issues, updates, and/or complaints as needed.## Nature and ScopeThis position is challenged by multi tasking an ongoing variety of customers with concerns and needs which require attention and a timely response.The incumbent will often deal with situations that are extremely sensitive in nature. It is imperative that they be treated with tact, diplomacy, confidentiality and care. This position is responsible for communicating changes in provider practices, and relaying route opportunities to leadership.This position provides pick-up and delivery services for several departments within Renown Health, as well as community provider offices. The incumbent will receive, sort and distribute lab specimens, supplies, mail, various documents and medical reports to such locations. The incumbent may be required to perform other related duties and work overtime.The incumbent must possess the ability to sort, prioritize and organize items to be delivered or picked up on routine delivery routes or as “STAT” calls. The incumbent must be able to determine if the items are appropriate for transportation and determine the appropriate mode of transportation dependent on temperature and special handling requirements. The incumbent must be able to function autonomously, make appropriate decisions concerning priority of request and understanding when a situation requires escalation to a department leader.Incumbent will be required to operate a motor vehicle and abide by all state laws concerning traffic and safety. Must meet insurance requirements for good driving record. Incumbent must ensure that the vehicle is clean and in safe operating order at all times. Any deficiencies must be reported to a department leader immediately. Must be able to understand layout of the community and use a map of GPS devise to locate non routine locations.Incumbent must demonstrate the desire to promote a caring environment as well as maintain a polite, positive attitude while dealing with customers of all ages, social, cultural and economic backgrounds. This position does not provide patient care## Minimum QualificationsRequirements - Required and/or Preferred| **Name** | **Description** || --- | --- || Education: | Ability to read, write, speak, and understand English sufficiently to perform job duties safely and effectively. Associates or bachelors degree preferred. || Experience: | Applicants with related experience will be given preference. Customer Service Experience preferred. || License(s): | Ability to obtain and maintain a valid State of Nevada Drivers license and to pass Renown Health's Department of Motor Vehicles Report criteria. || Certification(s): | None || Computer / Typing: | Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, Teams, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. |### DisclaimerThe foregoing description is not intended to be, and should not be construed as, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.