Clinical Courier

Renown Health; Reno (NV); On-site; USD 38,000 - 48,000; Full time

Job summary

Renown Health is seeking a dedicated transporter to sort, pick up, and deliver laboratory specimens and related items within the health system and community practices. The role requires building rapport with office staff and delivering excellent customer service.

You will handle routing, communicate changes, and ensure safe vehicle operation under state laws; a valid Nevada driver's license is required. This position does not involve patient care.

Qualifications

• Education: read, write, speak, and understand English sufficiently to perform job duties safely and effectively.
• Experience: Customer Service experience preferred.
• License: Valid State of Nevada Driver's license and to pass Renown Health's DMV criteria.
• Computer/Typing: Proficient with MS Office including Outlook, PowerPoint, Excel, Teams and Word.

Responsibilities

• Sort, pick up and transport laboratory specimens and patient items within Renown Health System and community offices.
• Enter provider practices while building rapport with office personnel.
• Deliver very good customer service and escalate issues to leadership as needed.
• Operate a motor vehicle; comply with all traffic laws and safety requirements.

Skills

English proficiency

Customer service

multitasking

Driver's license

Education

Associate or Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Purpose

This position sorts, picks up and transports laboratory specimens and some patient related items within Renown Health System and the community physician offices. This position will be responsible for entering provider practices while building rapport and having direct interaction with office personnel. This position is expected to deliver very good customer service and interact directly with laboratory leadership and elevate client issues, updates, and/or complaints as needed.

Purpose

This position sorts, picks up and transports laboratory specimens and some patient related items within Renown Health System and the community physician offices. This position will be responsible for entering provider practices while building rapport and having direct interaction with office personnel. This position is expected to deliver very good customer service and interact directly with laboratory leadership and elevate client issues, updates, and/or complaints as needed.

Nature And Scope

This position is challenged by multi tasking an ongoing variety of customers with concerns and needs which require attention and a timely response. The incumbent will often deal with situations that are extremely sensitive in nature. It is imperative that they be treated with tact, diplomacy, confidentiality and care. This position is responsible for communicating changes in provider practices, and relaying route opportunities to leadership. This position provides pick-up and delivery services for several departments within Renown Health, as well as community provider offices. The incumbent will receive, sort and distribute lab specimens, supplies, mail, various documents and medical reports to such locations. The incumbent may be required to perform other related duties and work overtime. The incumbent must possess the ability to sort, prioritize and organize items to be delivered or picked up on routine delivery routes or as “STAT” calls. The incumbent must be able to determine if the items are appropriate for transportation and determine the appropriate mode of transportation dependent on temperature and special handling requirements. The incumbent must be able to function autonomously, make appropriate decisions concerning priority of request and understanding when a situation requires escalation to a department leader. Incumbent will be required to operate a motor vehicle and abide by all state laws concerning traffic and safety. Must meet insurance requirements for good driving record. Incumbent must ensure that the vehicle is clean and in safe operating order at all times. Any deficiencies must be reported to a department leader immediately. Must be able to understand layout of the community and use a map of GPS devise to locate non routine locations. Incumbent must demonstrate the desire to promote a caring environment as well as maintain a polite, positive attitude while dealing with customers of all ages, social, cultural and economic backgrounds. This position does not provide patient care.

Minimum Qualifications:

Requirements - Required and/or Preferred

Name Description

• Education: Ability to read, write, speak, and understand English sufficiently to perform job duties safely and effectively. Associates or bachelors degree preferred.
• Experience: Applicants with related experience will be given preference. Customer Service Experience preferred.
• License(s): Ability to obtain and maintain a valid State of Nevada Drivers license and to pass Renown Health's Department of Motor Vehicles Report criteria.
• Certification(s): None.
• Computer / Typing: Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, Teams, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

Disclaimer:

The foregoing description is not intended to be, and should not be construed as, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.