Care Operation Technician (PRN-As Needed)

Pershinghospital; Nevada (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Pershinghospital is seeking a hospital clerical assistant to handle front-desk responsibilities and support patient care operations. The role involves greeting visitors, answering calls, data entry, and coordinating document flow to various departments.

The position requires adherence to infection control, HIPAA, and confidentiality practices, with focus on accurate registration and timely communications within a busy healthcare setting.

Qualifications

• Knowledge of basic clerical and administrative processes in healthcare or service environments.
• Familiarity with infection control and PPE basics.
• Confidentiality and HIPAA awareness.

Responsibilities

• Answer incoming calls promptly and route messages.
• Greet visitors and assist residents and patients.
• Perform data entry and maintain patient records with accuracy and confidentiality.
• Process documents and route them to appropriate departments.
• Support nursing and administrative staff with clerical tasks.

Skills

Data entry

Phone etiquette

Communication

Organization

Job description

Description

Essential Functions: (Performance of these functions is the reason the job exists. Assigned jobs/duties are not limited to the essential functions).

1. Answers incoming telephone calls promptly and professionally; routes calls, takes messages, and provides basic information in accordance with facility policy.
2. Greet and assist resident and patient Visitors.
3. Performs data entry as assigned, ensuring accuracy, timeliness, and confidentiality of information including the accurate registration of patient accounts. scheduling, prior authorizations, deposits, etc.
4. Sorts, reviews, and routes documents received through the virtual fax inbox to appropriate departments or staff.
5. Performs clerical and receptionist duties including filing, copying, scanning, faxing, and preparation of routine paperwork.
6. Assists nursing, clinical, and administrative staff with non-clinical clerical support to promote efficient unit operations.
7. Completes red tag entry and tracking in accordance with facility procedures.
8. Enters maintenance work orders for identified repair needs, environmental concerns, or equipment issues.
9. Assists with transportation coordination and related communication tasks as assigned.
10. Supports room readiness and unit appearance by performing light cleaning tasks, removing trash, and preparing areas for patient or resident use as directed.
11. Maintains pantry cleanliness and stocking, including organization of supplies and nourishment areas.
12. Maintains cleanliness and organization of refrigerators, coffee bar areas, and shared staff or public-use spaces.
13. Maintains general facility appearance and maintenance through cleaning, and floor care.
14. Assists with laundry and linen support, including monitoring par levels, restocking clean linens, and communicating shortages.
15. Collects and transports soiled linens and waste to designated areas following infection control and safety protocols.
16. Performs power cycling, cleaning, and basic upkeep of Workstations on Wheels (WOWs) in accordance with policy and infection control standards.
17. Identifies equipment, supply, or environmental concerns and communicates issues promptly to appropriate departments.
18. Maintains a clean and organized workstation and shared work areas.
19. Follows all infection control, safety, confidentiality, and regulatory requirements.
20. Participates in required training, in-services, and quality improvement activities, including data collection efforts for quality improvement projects.
21. Performs other related duties as assigned to support hospital and long-term care operations.

Requirements

Qualifications for Employment:

Qualifications for employment include the knowledge, skills, and abilities required to perform a job, which are generally demonstrated through qualifying experience, education, or training.

Knowledge of:

• Basic clerical and administrative processes in a healthcare or service-based environment, including data entry, document handling, and knowledge of insurances
• Infection control principles related to environmental cleanliness, linen handling, shared equipment, and PPE use
• Confidentiality requirements, including HIPAA and workplace safety procedures
• Basic inventory and par-level concepts for linens, supplies, and stocked areas

Skill to:

• Perform accurate data entry, tracking, and documentation tasks as assigned
• Communicate professionally by phone and in person and route information appropriately
• Maintain clean, organized unit areas, equipment, and shared public spaces
• Identify maintenance, supply, or equipment issues and initiate work orders or notifications

Ability to:

• Work independently while following policies, procedures, and direction
• Adapt to changing priorities and support clerical and unit operations as needed
• Maintain professionalism, confidentiality, and customer-service focus in a healthcare environment
• Meet the physical demands of the position, including standing, walking, bending, lifting, pushing, and pulling

Required Certifications and Licenses:

Active Nevada driver’s license.

Basic Life Support (BLS)