Clinical Coordinator

RiseMe; Vancouver (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401k

Staff pet discounts

Continuing education opportunities

Professional development incentives

Weekend differential $2/hr

Overnight shift differential $2/hr

Job summary

Pacific Northwest Pet ER & Specialty Center in Vancouver, WA is seeking a Clinical Coordinator to support client communication and hospital operations in a busy veterinary setting. The role involves facilitating clear, timely updates between clients, referral veterinarians, and the clinical team to maintain high standards of patient care.

You will assist in medical records, scheduling, and cross-department coordination while participating in rotating holiday shifts for overnight and weekend

Qualifications

• Excellent communication skills and customer service experience are required.
• Proficiency with computers and hospital information systems is expected.
• 1–2 years of veterinary medicine experience is required.

Responsibilities

• Assist in creating and transcribing medical records for patients.
• Communicate with clients about estimates, discharges, and patient updates.
• Coordinate with departments to prevent delays and keep clients informed of wait times.
• Assist with overflow calls and patient care as needed.
• Discharge patients and ensure records are sent to primary care veterinarians.

Skills

Communication skills

Computer skills

Customer service experience

Education

High school diploma or GED

Veterinary Medication Clerk’s License after hire

Job description

Clinical Coordinator

$18-$24/hr + $2/hr Overnight Differential (6pm-6am) + $2/hr Weekend Differential (Sat-Sun)

Full-time opportunity in Vancouver, WA

Schedule

Swing shift, with an anticipated schedule of Sunday through Wednesday, approximately 1:00 PM-11:00 PM. Specific hours may vary based on hospital needs. As a 24/7 emergency and specialty hospital, rotating holiday shifts and participation in the on-call rotation are required.

We're a busy 24/ emergency and specialty veterinary hospital just outside Portland, OR, looking for an experienced veterinary professional to join our team as a Clinical Coordinator. If you thrive in a fast-paced clinical environment, enjoy supporting and developing others, and are passionate about maintaining high standards of patient care and team collaboration, this role is built for you.

Job Summary

Provide an outstanding client experience by facilitating communication between clients, referral veterinarians, and the clinical team. Foster positive relationships with clients and the referral community, building trust and confidence in the practice. Advocate for clients and pets by understanding their needs and ensuring timely, clear communication regarding patient care. Support all hospital departments, including Emergency & Critical Care, helping maintain smooth operations and exceptional service.

Primary Responsibilities

• Assist in creating and transcribing medical records for patients.
• Communicate with clients concerning estimates, discharges, patient history, currentfinancial status of bill, wait times, and patient updates, and other client communication
  when appropriate.
• Collaborate with departments to avoid patient care delays and keep the client informedof any unexpected wait times
• Assist in answering overflow phone calls. Assist in patient care when appropriate.
• Discharge patients and assist in completing medical records.
• Ensure patient records are received from and sent to primary care veterinarians orappropriate parties.
• Assist in financial records, charge auditing, and billing. Assist in creating estimates andcontinued care plans.
• Participate in patient rounds.
• Monitor memos, call backs, lab results, and follow up for patients within the assigneddepartment.
• Assist Emergency veterinarians with transfer requests from referral hospitals.
• Assist Client Services Coordinators with daily operations as needed.
• Attend departmental and hospital meetings as scheduled.
• All employees will be scheduled and expected to work rotating holiday shifts in theemergency and critical care department.
• Performs other job duties as assigned.

Compensation

This position has an initial hiring range of $18.00 to $24.00 per hour based on skillset and experience.

• Competitive shift differential for team members working the hours of 6pm to 6am at $2.00 per hour on top of base pay.
• Competitive benefits, including continuing education.
• Staff pet discounts.
• Incentives for professional development.
• Health insurance.
• 401k.
• Weekend differential that is an additional $2/hr for any work between 12 a.m. Saturday to 11:59 p.m. on Sunday.

Qualification

• High school diploma, GED, or higher education.
• Must be able to obtain a Veterinary Medication Clerk's License upon hire and keep active throughout the entirety of employment.
• 1-2 years of veterinary medicine experience is required
• Prior experience in customer or client services.
• Excellent communication skills.
• Excellent computer skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Pacific Northwest Pet ER & Specialty Center provides equal employment opportunities (EEO) and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Pacific Northwest Pet ER & Specialty Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This position requires repetitive motion, which includes periods of sitting/standing, bending/stooping, kneeling, and lifting up to 50 pounds.