Clinical Coordinator

Breaking Ground (NYC Permanent Supportive Housing); New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Breaking Ground seeks a Clinical Coordinator, Transitional Housing to supervise a team of Case Managers and ensure high-quality care for residents in transitional housing programs.

The role emphasizes Housing First and Harm Reduction principles, with strong clinical leadership and coordination across outreach teams. LMSW licensure is required, with experience in fast-paced settings and strong communication skills.

Qualifications

• Must hold NYS LMSW licensure.
• Minimum 3 years of experience with related populations; supervisory/administrative experience preferred.
• Thorough clinical understanding of Housing First, Harm Reduction, CPI, Motivational Interviewing and trauma-informed care.

Responsibilities

• Supervise a team of Case Managers.
• Provide clinical direction and leadership to the program; troubleshoot and strategize solutions around client engagement.
• Coordinate delivery of care with multiple service providers and outreach teams.
• Ensure documentation and client records meet regulatory and agency standards.

Skills

LMSW

Supervisory experience

Harm Reduction

Housing First

Motivational Interviewing

Trauma-informed care

Crisis intervention

Risk assessments

Stakeholder communication

Microsoft Office

Education

NYS Licensed Masters Social Worker (LMSW)

Tools

Microsoft Word

Microsoft Excel

Outlook

Microsoft Teams

Access databases

Job description

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Located on the Bowery in Manhattan, The Andrews is a Safe Haven comprised of 146 units for individuals not yet ready to transition into permanent housing, as well as those who may have struggled in other housing programs. The Andrews offers an alternative to life on the street: private, safe, clean, and affordable short-term accommodations. On-site case management and clinical services are available to meet the needs of its residents and to help those ready to move into secure, permanent housing.

Reporting to the Assistant Program Director, Transitional Housing the Clinical Coordinator, Transitional Housing supervises Case Managers and ensures the utilization of Harm Reduction and Housing First strategies and other best-practice clinical interventions to ensure the highest quality care for clients. The Clinical Coordinator is responsible for client records are kept in compliance with regulatory and agency standards.

The Clinical Coordinator works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise a team of Case Managers
• Provide regular, structured supervision meetings for direct reports
• Promote effective strategies for case management following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
• Development and implement individual service plans; ensure documentation of client contact and progress is comprehensive and timely
• Interview and assess potential clients
• Provide clinical direction and leadership to the program, help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors
• Promote a staff and resident culture that emphasizes housing placement as a measurement of success; ensure that clients are ready for housing placement
• Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
• Assess and evaluate client functioning
• Supervise and conduct case conferences
• Coordinate delivery of care with multiple service providers, particularly outreach teams.
• Work collaboratively with outreach teams to ensure individuals succeed in transitional housing and avoid return to homelessness
• Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• NYS Licensed Masters Social Worker (LMSW) required
• Minimum 3 years of experience with related populations; previous supervisory and administrative experience preferred
• Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
• Experience with crisis intervention, including, risk assessments and incident management
• Ability to work successfully with a wide range of internal and external stakeholders
• Demonstrated success in working in a fast-paced environment with multiple priorities
• Ability to delegate and motivate staff to achieve deliverables
• Ability to communicate (verbally and written) with diverse populations and stakeholders
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required