Clinical Client Scheduler

University of Southern California; Glendale (CA); On-site; USD 33,000 - 37,000; Full time

Job summary

The University of Southern California Chan Division of Occupational Science and Occupational Therapy seeks a Clinical Client Scheduler to join the team. This role schedules client appointments across spaces and personnel, coordinates with students, faculty and external facilities, and maintains daily, weekly, and monthly schedules.

The position emphasizes high-quality customer service, accurate data entry, privacy compliance with HIPAA, and multitasking in a busy clinical environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year experience in a clinical or hospital setting.
• Experience scheduling appointments and managing multiple calendars.
• Knowledge of medical terminology and HIPAA compliance.
• Strong interpersonal, written and verbal communication skills; ability to multitask.

Responsibilities

• Schedules high volume client appointments and maintains calendars.
• Receives and screens client calls/visits; verifies ID and demographics.
• Notifies changes such as no-shows and conflicts to staff.
• Prepares monthly scheduling reports and maintains electronic files.
• Performs clerical duties and supports other department tasks.
• Ensures patient privacy under HIPAA and infection control standards.

Skills

Scheduling

Customer service

HIPAA compliance

Medical terminology

Communication

Education

High school diploma or equivalent

Job description

This is permanent, full-time employment

For more than 75 years, the University of Southern California has been working to ensure that people of every age and from every circumstance can live life to the fullest. Throughout the decades, Trojans near and far have advanced the profession of occupational therapy and the research discipline of occupational science. Today, the USC Chan Division of Occupational Science and Occupational Therapy proudly carries this legacy forward as we aim to improve the quality of life of people and communities across the world.

We have a shared purpose here at USC Chan. Together, our researchers, educators, clinicians, students and alumni are dedicated to optimizing the engagement of people - especially those with disability, injury, illness, unhealthy lifestyles or chronic conditions - in the ordinary and extraordinary activities of life.

USC Chan Division of Occupational Science and Occupational Therapy is looking for a Clinical Client Scheduler to join the team! The Clinical Client Scheduler schedules client appointments according to availability of space, availability of medical personnel, provider availability, equipment needs, etc. Maintains daily, weekly and monthly client appointments. Communicates schedules to students, faculty, staff, or other medical facilities, as appropriate. Receives and screens client telephone calls and/or visits.

Job Accountabilities:

• Schedules high volume client appointments according to availability of space, availability of medical personnel, provider availability, equipment needs, etc. Maintains daily, weekly and monthly client appointments. Communicates schedules to students, faculty, staff, or other medical facilities, as appropriate. Provides a high level of customer service for all clients.
• Receives and screens client telephone calls or visits. Takes messages and provides information to clients or customers. Registers client according to established protocol. Confirms client's identification and demographic information. Maintains client accounts and refers to business office as necessary.
• Reviews schedule on a regular basis and communicates any changes, such as no shows, time constraints, conflicts and other scheduling difficulties to appropriate personnel.
• Prepares and distributes monthly scheduling reports to internal clients and management as assigned. Maintains electronic files, databases and records used to prepare master scheduling template documents. Prepare reports and correspondence as needed.
• Performs clerical duties, such as data entry, filing, faxing, photocopying, distributing mail, and/or performs other incidental department tasks, as assigned. Covers other areas as needed.
• Ensures patient's right to privacy, safety and confidentiality are maintained in accordance with HIPPA regulations.
• Maintains a safe environment in accordance with compliance standards, policies and safety regulations. Ensures compliance with established infection control policies.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including. For more information, please visit http://benefits.usc.edu

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity, equity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!

The hourly rate range for this position is $24.71 - $26.50/hr. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Education: High school or equivalent
Minimum Experience: 1 year
Minimum Field of Expertise: Experience working in a clinical or hospital setting. Experience scheduling appointments and maintaining multiple calendars. Knowledge of medical terminology. Knowledge of HIPPA compliance and various insurance types. Demonstrated interpersonal, written and oral communication skills. Ability to multi-task.