Clinical Case Manager II

Priority Dispatch Corp.; San Francisco (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Priority Dispatch Corp. in San Francisco seeks a qualified mental health professional to provide rehabilitation counseling, case management, and crisis intervention within a supported housing program. You will coordinate plans of care, advocate for residents, and document services in Epic per Medi-Cal guidelines.

The role emphasizes assessment, planning, and delivering resources to residents while meeting monthly billing targets and coordinating with a diverse team.

Qualifications

• Bachelor's Degree and 4 years of experience in a mental health setting.
• Up to 2 years of graduate professional education may substitute for experience.
• Experience with Medi-Cal Billing and Epic preferred.
• Knowledge of Supported Self-Management, Strength-Based and Recovery-Based services a plus.
• Effective assessment, advocacy, organizational and communication skills required.

Responsibilities

• Provide individual rehabilitation counseling, psychosocial case management, care coordination and crisis intervention.
• Assist residents with managing bills, purchases and financial matters.
• Offer resources to residents in a supportive, constructive, non-judgmental manner.
• Admit and orient new residents to the program and assess needs for medical/psychiatric evaluations.
• Develop and implement case management and money management plans; coordinate Plans of Care.
• Advocate for residents to secure entitlements, clothing, healthcare and services; ensure forms are completed.
• Lead groups and activities to promote stable living and community engagement.
• Meet monthly billing targets and maintain Epic documentation per Medi-Cal guidelines.

Skills

Case management

Advocacy

Assessment & evaluation

Communication skills

Outpatient billing knowledge

Education

Bachelor's Degree in a clinical field

MSW / MFT / PCC / Ph.D.

Tools

Epic

Medi-Cal Billing

Job description

Provide individual rehabilitation counseling, psychosocial case management, care coordination, and crisis intervention.Assist residents in managing bills, purchases, and other financial matters.Offer a wide range of resources to residents, addressing problems in a supportive, constructive, and non-judgmental manner.Admit and orient new residents to the program.Assess residents’ needs for medical and psychiatric evaluations, making appropriate referrals.Provide mental health services to residents and document services in Epic according to Conard House and Medi-Cal guidelines.Develop and implement case management and money management plans and contracts.Coordinate Plans of Care with other services being provided to the resident.Advocate for residents in securing entitlements, clothing, healthcare, mental health services, and other needs. Ensure resident applications and forms are completed accurately.Lead groups and activities focused on stable living, promoting interaction among residents and engagement with social programs.Meet monthly billing targets.Create and maintain a supportive, independent living environment.Foster community building within support service housing and assist residents in accessing community resources.Respond to crisis situations in accordance with established procedures.Support residents in developing daily living skills.Plan and implement strategies for placement upon discharge from the program.Bachelor's Degree and 4 years of experience working in a mental health setting required. Up to 2 years of graduate professional education in a clinical field: Social Work (MSW), Marriage and Family Therapy (MFT), Clinical Counseling (PCC), Psychology (Ph.D., Psy.D.) may be substituted for the experience requirement on a year-for-year basis. OR AA plus 6 years of mental health setting experience with 2-year experience accrued post AA.Must demonstrate case management skills and a thorough knowledge of mental health interventions, terminology, and experience with outpatient services billing.Effective assessment, advocacy, organizational, and communication skills with support service housing required.Experience working with diverse populations and within a diverse team.Experience with Medi-Cal Billing and Epic database strongly preferred.Knowledge of Supported Self-Management Model, Strength-Based, and Recovery-Based services a plus.