Case Manager

Gateways Hospital and Mental Health Center; Los Angeles (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Gateways Hospital and Mental Health Center in Los Angeles is seeking a Case Manager for the Child and Adolescent Outpatient Program. The role guides clients in obtaining Medi-Cal and ACCESS benefits and connects families with housing, transportation, legal, and immigration resources, with follow-ups to ensure needs are met.

You will assess needs with the treatment team, maintain documentation, and build strong community agency connections to support quality care for clients and families.

Qualifications

• Ability to work with a multidisciplinary treatment team
• Strong verbal and written English communication
• Remain calm and objective in emotional situations
• Ability to follow supervisor instructions and feedback
• Experience with Los Angeles County Mental Health System
• Provide at least 25 hours of service delivery weekly
• Experience with electronic health record systems
• Proficient with Microsoft Office, email, video conferencing, and typing

Responsibilities

• Guides clients in establishing Medi-Cal, ACCESS, and other benefits
• Coordinates referrals to housing, transportation, legal, immigration and other resources
• Collaborates with treatment team to assess needs and monitor progress
• Maintains timely documentation per program guidelines
• Establishes and maintains liaison with community agencies
• Attends team meetings, supervision, and trainings
• Intervenes during crises and on-call duties as required
• Documents services in the EHR and communicates client progress to the team

Skills

Multidisciplinary teamwork

English communication

Calm under pressure

Follow instructions

LA County MH System experience

25 hours per week

Electronic health record

Basic computer skills

Job description

Title of Position: Case Manager Location: Child and Adolescent Outpatient Program Exempt/Non-Exempt: Non-Exempt Union/ Non-Union: Non-Union Supervisor: Program Director

SUMMARY OF POSITION

As part of the interdisciplinary GCAOP treatment team, the Case Manager is responsible for guiding clients in the establishment of benefits (Medi-Cal, ACCESS) and assistance in accessing outside medical, dental, financial, housing, transportation, clothing, retail, legal, and immigration resources. The Case Manager will be responsible for collaboratively assessing resources and needs, making referrals and linking to services, and monitoring/following up to ensure that the client and family’s needs are met. The Case Manager monitors clients’ behavior and functioning, assists clients in developing skills to support their overall functioning, and collaborates with the treatment team to ensure quality care for all clients. Additionally, the case manager will be responsible for establishing/maintaining active and effective liaisons with relevant community agencies to foster linkages.

Essential Duties

• Comply with all policy and procedures, including: DMH Manual, LAUSD Requirements, and Gateways Child and Adolescent Outpatient Staff Handbook.
• Participate in Child and Family Treatment (CFT) team meetings and/or School Meetings
• Provide services in the community, home, telehealth, or wherever the family feels most comfortable receiving case management services; must be flexible regarding time and place of meetings with client and family.
• Provide case management linkage services to client and family as identified during CFT and/or School meetings.
• Assists clients in obtaining California I.D., immigration documentation, and other services as needed
• Provide rehabilitation services which include assistance in improving, maintaining, or restoring one or more functional skills, daily living skills, social and leisure skills, grooming and personal hygiene skills, and support resources; and/or medication education.
• Work collaboratively with the multi-disciplinary treatment team.
• Communicate and interact with client and family from a strength-based, collaborative, and supportive stance.
• Knowledgeable about government programs, such as SSI, Medi-Cal, etc.
• Maintain active and effective liaisons with relevant community agencies to foster linkages.
• Complete all required documentation in a timely manner, as specified in the L.A. County Short Doyle/Medi-Cal Manual, including completing progress notes within 24 hours.
• Understands billing codes and requirements, including billing and documentation requirements for case management services and socialization improvement/rehab services.
• Input documentation into the Electronic Health Record system.
• Attend trainings to maintain technical skills and foster professional development.
• Attend and participate in weekly individual supervision.
• On call responsibilities when crises arise
• Responds appropriately to emergency situations and exercises good judgment by objectively and unemotionally analyzing facts, weighing evidence, reaching sound conclusions, and asking for support as needed.
• Documents all services provided within program guidelines and expectations in a timely manner.
• Provides the treatment team with ongoing updates on clients’ functioning, behavior, compliance, progress, and engagement.
• Performs other additional tasks as directed.

Essential Skills

• Ability to work and relate effectively with multidisciplinary treatment team, clients, and public.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to remain calm, objective and dependable in situations where clients are emotional or uncooperative, and situations where there are assignments that must be met.
• Ability to appropriately follow instructions and feedback from supervisors.
• Functional experience with Los Angeles County Mental Health System.
• Provide at least 25 hours of service delivery weekly
• Ability to sit for periods of 2+ hours.
• Experience with an electronic health record system
• Knowledge of basic computer skills, including Microsoft office, email communication, video conferencing, and typing.