Case Manager- CEP

Sacramento Native American Health Center, Inc; Redding (CA); On-site; USD 32,000 - 47,000; Full time

Job summary

The Sacramento Native American Health Center, Inc seeks a Case Manager to support patients with housing, mental health and substance use concerns. Under the supervision of the Director of Integrated Behavioral Health, you will link clients to clinic and community resources, contribute to treatment plans, document progress, and coordinate care with medical teams and partners.

The role involves both housed and unhoused settings, intake assessments, referrals, and follow-up to ensure safe,

Qualifications

• Knowledge of mental illness and substance use issues; sensitivity to diversity.
• Ability to work autonomously and seek consultation as needed.
• Knowledge of adult learning theories and group dynamics.
• Ability to work in varied settings, including fieldwork.
• Ability to manage a complex caseload.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Ability to present information clearly and respectfully to participants and partners.
• CPR certification may be required.
• Uphold client confidentiality with professionalism.

Responsibilities

• Performs a variety of services related to the case management of patients.
• Reviews referrals from justice partners; meet with clients to obtain consent, administer assessments, and review care plans.
• Coordinate with patient’s medical team and community resources.
• Identify patient needs and draw from community resources.
• Follow assessment protocols to evaluate needs.
• Engage with patients to develop individualized service plans.
• Assist clients in setting health goals and monitor progress.
• Coordinate logistics for health goal adherence.
• Support continuum of care planning for physical and social needs.
• Educate patients and maintain comprehensive client records.
• Coordinate with community and county agencies involved with homeless populations.
• Participate in interdisciplinary treatment teams and street medicine as needed.
• If certified, perform clinical duties within scope.

Skills

Case Management

Communication

Interpersonal skills

Assessment skills

Team collaboration

Diversity sensitivity

CPR certification

Education

Two-Year associate degree in Case Management

Experience in medical environment

Strong computer skills

Job description

• Location 1201 Industrial St.,Redding, CA, 96002,United States
• Base Pay $23.00 - $33.80 / Hour
• Job Category CM
• Employee Type Regular Full-Time HNE

Description

Base Pay: $23.00 - $33.00 / hour

JOB SUMMARY:

Under the supervision of the Director of Integrated Behavioral Health, the Case Manager will provide a variety of services to patients with housing, mental health and/or substance use concerns who have a history of misdemeanor involvement within the justice system.

The Case Manager is responsible for linking patients to clinic and community resources to improved general health and wellbeing while reducing recidivism. The position is responsible for evaluating patient’s needs, contributing to their treatment plan, connecting them with appropriate resources to successfully manage their conditions, documenting interventions, and reporting progress and/or additional needs to the clinical team. This role will provide case management services for patients with complex health and social issues including individuals who are unsheltered, have a substance use or mental health diagnosis or are high utilizing Medi-Cal and Medi-Medi beneficiaries. The Case Manager will support accessing and linking patients to resources in the community. The Case Manager is responsible for enrolling appropriate participants, assessment, making appropriate referrals, appointment setting, and monitoring/reporting patients’ progress and needs, patient empowerment and utilization review and fieldwork. The Case Manager will work closely with the patient’s integrated team, community non-profits, hospital, courts, probation and health clinics to coordinate access to needs. The Case Manager will also be responsible for following SCHC protocol and practices around billing, documenting case notes, and entering data regarding patient’s progress in required Case Management system. This position is responsible for working with individuals with complex health and psychosocial needs. This position is responsible for working with patients in housed and unhoused settings and in a variety of program settings.

JOB DUTIES AND RESPONSIBILITIES

• Performs a variety of services related to the case management of patients
• Reviews daily referrals received from justice partners, the court systems and other outside and in-house referrals; meet with clients in order to obtain program consent, administer required assessments, and review client’s care plan, medical follow-up and psychosocial needs.
• Work collaboratively with patient’s medical team
• Identifies needs of patients and draws from a comprehensive bank of community resources
• Follows an assessment protocol in order to assess the needs of patients
• Respects and values the patients in showing sensitivity to issues of diversity, ethnicity, gender, sexual orientation, age and disability
• Engages the patient in the development of a service plan tailored to meet the patient’s unique needs, circumstances, and preferences as determined through assessment
• Assist client in establishing individualized health goals, identifying potential problems/barriers; provide health education resources. Provide advocacy for client and monitor client’s progress.
• Coordinate logistics for health goal adherence
• Supports patient with creating a continuum of care plan to meet their physical and social needs.
• Educates the patient to make informed choices; maintains client records that include assessment plans, and case notes that are comprehensive and up-to-date
• Coordinate with Community and County Agencies involved with the homeless population
• Participates in interdisciplinary treatment team and supports patient’s ability to communicate his/her needs effectively
• Attend community meetings, as approved by supervisor
• Supports patients with transitions of care
• Document all clinical support tasks to meet data collection requirements
• Participates in Street Medicine as part of a multidisciplinary team
• If current on Medical Assistant Certification, may perform clinical duties within scope of practice.
• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of mental illness and substance use issues and sensitivity towards issues of diversity
• Ability to work autonomously and seek out consultation from peers and others when needed
• Knowledge of adult learning theories and group dynamics
• Ability to work in a variety of settings, including fieldwork in the community.
• Ability to manage a complex case load
• Excellent verbal and written communication skills
• Strong organizational skills
• Ability to effectively present information, respond to questions, and generally communicate clearly and respectfully with participants, coworkers, other agencies and companies
• Comfortable discussing sensitive health issues with clients
• Strong interpersonal skills. Ability to work with people with a variety of backgrounds and educational levels both in person and on the phone
• Good judgment, problem solving and decision-making skills
• Ability to uphold client confidentiality with the utmost professionalism
• Ability to travel to other offices and community locations
• Support patients in a non-judgmental way.
• Ability to complete CPR certification

EDUCATION & EXPERIENCE

• Two-Year associate degree or equivalent experience in Case Management
• Experience with case management services or patient care in a medical environment
• Strong Computer or keyboarding skills.

PREFERRED QUALIFICATIONS

• Experience working with the justice involved, substance use, mental health and/or homeless populations
• Previous experience working in an outpatient clinic, doctor’s office, or programs for mentally ill, SUD clients
• Knowledge of harm reduction practices or theories
• Experience working with common health care programs