Clinical Case Manager Behavioral Health SNP

4062 Aetna Resources, LLC; Tennessee; Hybrid; USD 54,000 - 117,000; Full time

Benefits offered by this job

Medical benefits

Retirement savings options

Paid time off

Wellness programs

Job summary

CVS Health is seeking a qualified Care Manager to work fully remote in the USA. This full-time role runs Monday–Friday, 8:00–5:00 EST with no weekends or holidays, using advanced clinical judgment to assess member needs and coordinate care across medical and behavioral health services.

You will review benefits, apply guidelines, and collaborate with providers to ensure appropriate, cost-effective care. A Master's in Social Work or Counseling plus an active license are required; strong

Qualifications

• 3+ years of direct clinical practice post-master’s degree in hospital or ambulatory settings.
• 3+ years knowledge of mental health and substance use disorders.
• 3+ years experience talking on the phone and typing at the same time.
• 3+ years experience using Motivational Interviewing with strong tech skills.
• Valid unrestricted independent professional behavioral health license per state regulations.

Responsibilities

• Assess members and evaluate needs/eligibility; determine approach to case resolution.
• Apply clinical guidelines and develop care plans.
• Coordinate psychosocial wraparound services; liaise with providers for optimal outcomes.
• Provide crisis intervention and follow-up to ensure appropriate treatment.

Skills

Clinical practice

Mental health knowledge

Phone & typing

Motivational Interviewing

Licensed professional

Education

MSW or Counseling

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary Fully remote in the USA. Shift Monday-Friday 8:00 - 5:00pm EST. No weekends and no holidays. Utilizes advanced clinical judgment and critical thinking skills to facilitate appropriate member physical health and behavioral healthcare through assessment and care planning, direct provider coordination/collaboration, and coordination of psychosocial wraparound services to promote effective utilization of available resources and optimal, cost-effective outcomes.

Assessment of Members: Through the use of clinical tools and information/data review, conducts comprehensive assessments of referred member’s needs/eligibility and determines approach to case resolution and/or meeting needs by evaluating member’s benefit plan and available internal and external programs/services. Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and address complex clinical indicators which impact care planning and resolution of member issues. Using advanced clinical skills, performs crisis intervention with members experiencing a behavioral health or medical crisis and refers them to the appropriate clinical providers for thorough assessment and treatment, as clinically indicated. Provides crisis follow up to members to help ensure they are receiving the appropriate treatment/services.

Enhancement of Medical Appropriateness and Quality of Care: Application and/or interpretation of applicable criteria and clinical guidelines, standardized case management plans, policies, procedures, and regulatory standards while assessing benefits and/or member’s needs to ensure appropriate administration of benefits. Using holistic approach consults with supervisors, Medical Directors and/or other programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary view in order to achieve optimal outcomes. Identifies and escalates quality of care issues through established channels Ability to speak to medical and behavioral health professionals to influence appropriate member care. Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promotes lifestyle/behavior changes to achieve optimum level of health. Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices. Helps member actively and knowledgably participate with their provider in healthcare decision-making. Analyzes all utilization, self-report and clinical data available to consolidate information and begin to identify comprehensive member needs.

Monitoring, Evaluation and Documentation of Care: In collaboration with the member and their care team develops and monitors established plans of care to meet the member’s goals. Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.

Required Qualifications

• 3+ years of direct clinical practice experience post master's degree, e.g., hospital setting or alternative care setting such as ambulatory care or outpatient clinic/facility
• 3+ years knowledge of mental health and substance abuse disorders
• 3+ years experience talking, speaking on the telephone and typing at the same time
• 3+ years experience using Motivational Interviewing and good technological skills
• Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: (LCSW Licensed Clinical Social Worker, LSW Licensed Social Worker, LISW Licensed Independent Social Worker, LCPC Licensed Clinical Professional Counselor, LP Licensed Psychologist, LMFT Licensed Marriage and Family Therapist, LMHC Licensed Mental Health Counselor)

Preferred Qualifications

• Crisis intervention skills preferred
• managed care/utilization review experience preferred
• Case management and discharge planning experience preferred
• Managed care/utilization review experience preferred

Education

Masters Degree in Social Work or Counseling required

Anticipated Weekly Hours 40

Time Type Full time Pay Range The typical pay range for this role is: $54,095.00 - $116,760.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 11/04/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.