Clinical Case Manager Behavioral Health - Work at Home

CVS Health; Lansing (MI); Remote; USD 61,000 - 130,000; Full time

Benefits offered by this job

CVS Health bonus eligibility

Medical, dental, and vision coverage

Paid time off and retirement savings

Job summary

CVS Health is a licensed behavioral health clinician role with 100% remote work across the United States. The position focuses on crisis intervention, care coordination, and whole-person health for members with behavioral health needs.

You will conduct assessments, develop care plans, coordinate with providers and community resources, and apply Motivational Interviewing in a fully virtual environment. Requires licensing and 3+ years post-master’s experience.

Qualifications

• Master's degree in Behavioral Health, Social Work, Counseling, Psychology, or related field.
• Active, unrestricted independent behavioral health license in your state (e.g., LCSW, LISW, LMFT, LPC, LCPC, LPCC, LMHC)
• 3+ years of post-master's direct clinical experience in a hospital, ambulatory, outpatient, or similar clinical setting
• 3+ years of experience treating mental health and substance use disorders
• 3+ years of experience utilizing Motivational Interviewing techniques
• Case Management experience
• Ability to simultaneously talk on the phone and document in clinical systems
• Strong technical proficiency and comfort working in a virtual environment

Responsibilities

• Conduct comprehensive behavioral health assessments using clinical tools, data analysis, and benefit plan reviews
• Develop individualized care plans that address both behavioral and physical health needs
• Coordinate care with providers, community organizations, and support services
• Apply advanced clinical judgment to identify and mitigate risk factors impacting member outcomes
• Perform crisis intervention for members experiencing behavioral health or medical crises and ensure appropriate referrals and follow-up
• Utilize Motivational Interviewing techniques to engage members and promote sustainable behavior change
• Coordinate psychosocial wraparound services and connect members with community resources
• Support cost-effective care through proactive care planning and resource utilization

Skills

Motivational Interviewing

Virtual care experience

Phone and documentation

Education

Master's degree in Behavioral Health, Social Work, Counseling, Psychology, or related field

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Clinical Case Manager – Behavioral Health (Licensed)

100% Remote | Anywhere in the U.S. | Monday–Friday Business Hours

No Weekends

• No Holidays

Are you a licensed behavioral health clinician who thrives on helping members navigate complex mental health and substance use challenges? Join our team and use your clinical expertise to provide comprehensive case management, crisis intervention, and care coordination that improves outcomes and supports whole-person health.

What You’ll Do

• Conduct comprehensive behavioral health assessments using clinical tools, data analysis, and benefit plan reviews
• Develop individualized care plans that address both behavioral and physical health needs
• Coordinate care with providers, community organizations, and support services
• Apply advanced clinical judgment to identify and mitigate risk factors impacting member outcomes
• Perform crisis intervention for members experiencing behavioral health or medical crises and ensure appropriate referrals and follow-up
• Utilize Motivational Interviewing techniques to engage members and promote sustainable behavior change
• Coordinate psychosocial wraparound services and connect members with community resources
• Support cost-effective care through proactive care planning and resource utilization

What You Bring – Required

• Master's degree in Behavioral Health, Social Work, Counseling, Psychology, or a related field
• Active, unrestricted independent behavioral health license in your state of residence (e.g., LCSW, LISW, LMFT, LPC, LCPC, LPCC, LMHC, or equivalent)
• 3+ years of post-master's direct clinical experience in a hospital, ambulatory, outpatient, or similar clinical setting
• 3+ years of experience treating mental health and substance use disorders
• 3+ years of experience utilizing Motivational Interviewing techniques
• Case Management experience
• Ability to simultaneously talk on the phone and document in clinical systems
• Strong technical proficiency and comfort working in a virtual environment

Preferred Qualifications

• Crisis intervention experience
• Managed Care experience
• Utilization Review or Utilization Management experience
• Discharge Planning experience
• Experience working with complex behavioral health populations

Why Join Us?

• Fully remote position available anywhere in the United States
• Consistent Monday–Friday schedule
• No weekends or holidays
• Meaningful work supporting members with complex behavioral health needs
• Collaborative clinical environment with opportunities for professional growth
• Ability to make a measurable impact on member outcomes and quality of life

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$60,522.00 - $129,615.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

• medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/14/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.