Clinical Care Guide (RN)

Pride Health; Phoenix (AZ); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Sign-on bonus

Annual bonus up to 10%

Job summary

PrideGlobal is seeking an experienced Registered Nurse to join our Care Management team in Phoenix, AZ. This full-time role coordinates care, referrals, and advocacy across the healthcare journey, with hands-on and virtual member interactions.

The ideal candidate holds an active RN license, CPR certification, Case/Care Management experience, and EMR/EHR experience, plus excellent interpersonal skills to support members, improve outcomes, and navigate the health system.

Qualifications

• Current RN license in the state of practice.
• CPR certification required.
• Case Management or Care Management experience.
• Electronic Medical Records (EMR/EHR) experience.
• Customer service-oriented with strong patient advocacy.
• Excellent interpersonal and communication skills.
• Strong communication across multiple platforms and modalities.

Responsibilities

• Support members with real-time consultation, education, scheduling, and coordination of appointments.
• Manage the referral process end-to-end, including follow-up and completion of services.
• Explain recommendations clearly and help members navigate the healthcare system.
• Serve as an empathetic advocate for patients and members.
• Support improved health outcomes and opportunities for cost savings.
• Lead patient outreach related to gaps in care and clinical needs.
• Coordinate care for chronic conditions through education and reminders.
• Assist with the management and integration of office processes.
• Coordinate service and scheduling requests for members.
• Provide the Care Team with referral information and status updates.
• Help develop and manage quality improvement programs at the center.
• Build strong relationships with providers and community organizations.

Skills

RN license

CPR certified

Case management

EMR/EHR experience

Customer service

Interpersonal skills

Multiplatform communication

Tools

EMR/EHR

Job description

Job Description

Registered Nurse - Care Management

Location: Phoenix, AZ 85040

Job Type: Full-Time, Direct Hire

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Work Arrangement: 100% Onsite

Sign-On Bonus: $80,000.00 - $90,000.00 annually Up to a 10% annual bonus $5,000.00 Sign-on bonus

Position Overview

We are seeking an experienced Registered Nurse to join our team in Phoenix, AZ. This role is ideal for an RN with Case Management/Care Management experience who enjoys working directly with patients, coordinating care, and serving as a strong advocate throughout the healthcare journey.

The RN will support members both in person and virtually, coordinate specialist and diagnostic referrals, assist with chronic condition management, and help ensure patients receive timely, high-quality care.

Key Responsibilities

Support members with real-time consultation, education, scheduling, and coordination of specialist and diagnostic appointments.

Manage the referral process from beginning to end, including follow-up and ensuring completion of recommended services.

Explain specialist and diagnostic recommendations clearly and assist members in navigating the healthcare system.

Serve as an empathetic and highly visible advocate for patients and members.

Support improved health outcomes and help identify opportunities for cost savings.

Lead patient outreach initiatives related to gaps in care and other clinical needs.

Support members with chronic conditions through education, reminders, and ongoing care coordination.

Assist with the management and integration of office processes.

coordinate service and scheduling requests on behalf of members.

Provide the Care Team with referral information, requirements, and status updates.

Help develop and manage quality improvement programs at the center.

Build strong relationships with healthcare providers, social/community organizations, and other local partners.

Sere as an ambassador for the center within the local community.

Perform other duties as assigned.

Required Qualifications

Current Registered Nurse (RN) license in the state of practice.

CPR certification required.

Case Management or Care Management experience.

Electronic Medical Records (EMR/EHR) experience.

No specific EMR/EHR system experience is required.

Customer service-oriented with strong patient/member advocacy skills.

Excellent interpersonal and communication skills.

Strong communication skills across multiple platforms and modalities.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions:

For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.