Clinical Care Coordinator - Case Management & Referrals

Senior Care Network; Northville Charter Township (MI); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Full insurance package

PTO

Job summary

Senior Care Network in Michigan seeks a Clinical Care Coordinator to deliver case management and discharge planning for residents, building strong relationships with local hospitals and referral partners to keep admissions moving smoothly.

The ideal candidate has a background in home health or hospice sales/business development, plus solid organizational and communication skills to coordinate care and ensure timely discharge summaries and documentation.

Qualifications

• Experience in homecare or hospice sales/business development and a track record of building referral relationships.
• Background in case management and/or medical social work preferred.
• Strong relationship-building and networking skills; comfortable representing SCN to hospitals and physician groups.
• Solid organizational and case management skills.
• Ability to set priorities, take initiative, and meet deadlines.
• Good communication skills, diplomacy, and tact.
• Good decision-making, conflict-resolution, and effective listening skills.
• Ability to handle crisis, cope with job stress, and maintain confidentiality.
• Ability to work a flexible schedule, including early mornings, nights, and weekends.
• Demonstrated empathy for residents and ability to build workable plans.

Responsibilities

• Serve as the primary case manager for an assigned caseload — conducting assessments, building care and discharge plans, and providing ongoing case management from admission through discharge.
• Build and maintain relationships with hospital discharge planning teams, physicians, and other referral sources to keep referrals flowing smoothly.
• Serve as a trusted point of contact for referral partners — providing daily updates on pending referrals and following up on new ones.
• Identify and pursue opportunities to grow SCN’s referral network using relationship-building and sales instincts from prior roles.
• Coordinate care conferences and communication among physicians, outpatient providers, family members, and support persons to build feasible plans.
• Prepare and present discharge summaries to insurance providers to help secure coverage authorization for continued care.
• Maintain accurate, timely case documentation of assessments, coordination efforts, and care/discharge plans in compliance with regulatory requirements.

Skills

Case management

Referral relationships

Relationship building

Networking

Organizational skills

Communication skills

Decision making

Conflict resolution

Listening skills

Crisis management

Flexibility

Empathy

Job description

Senior Care Network in Michigan seeks a Clinical Care Coordinator to deliver case management and discharge planning for residents, building strong relationships with local hospitals and referral partners to keep admissions moving smoothly.

The ideal candidate has a background in home health or hospice sales/business development, plus solid organizational and communication skills to coordinate care and ensure timely discharge summaries and documentation.