Clinical Business Operations Representative

University of Miami; Miami (FL); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Tuition remission

Job summary

The University of Miami is seeking a Clinical Business Operations Representative 1 to support the Mailman Center for Child Development in Miami, FL. The role focuses on prompt resolution of issues in daily clinical operations and performing general administrative and receptionist duties to ensure efficient patient flow.

Responsibilities include handling patient demographics and insurance information, triaging calls, coordinating with multidisciplinary teams, and maintaining confidentiality in a

Qualifications

• High School Diploma or equivalent or related experience.
• Strong written and verbal communication skills.
• Ability to learn new procedures, technologies and adapt to changing priorities and demands.

Responsibilities

• Assist with pre- and post-care processes and patient scheduling.
• Answer and triage incoming calls; direct inquiries as appropriate.
• Gather and verify patient demographics, insurance information and referrals.
• Maintain confidentiality and adhere to University policies and procedures.
• Provide coverage for coworkers when needed and support a smooth clinic workflow.

Skills

Communication

Teamwork

Learning Agility

Technical Proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

The University of Miami/UHealth Department of Pediatrics has an exciting opportunity for a full time Clinical Business Operations Representative 1 to work in Miami, FL.

The Clinical Business Operations Representative 1 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records.

The Clinical Business Operations Representative 1 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

CORE JOB FUNCTIONS

Assists the department in managing expectations surrounding pre and post patient care.

Obtains or reviews all patient demographic information, insurance information and referral numbers.

Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.

Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.

Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.

Provides coverage for responsibilities of co-workers when assigned or as need arises.

Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.

Maintains confidentiality of all information.

Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

Completes administrative tasks associated with clinical operations at the Mailman Center for Child Development including patient scheduling and registration, maintenance of patient waitlists, provider and trainee support, ordering of clinical supplies, patient communication (via mychart messages, phone, and email), and generating of patient estimates.

Coordinates with Central Insurance Verification (CIV), Central Business Office (CBO), Facilities, Office of Patient Experience (OPX), Patient Access, On Demand Scanning, Information Technology (IT), and Health Information Management (HIM) teams for all clinic and patient needs.

Maintains UChart referral work queues and Redcap intake packets.

Provides coverage for other Mailman Center clinical support staff, as needed.

Reports incidents in a timely manner to appropriate supervisory personnel.

Performs other duties, as assigned. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• High School Diploma or equivalent/relevant experience, certification or license
• No previous experience required
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
• Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

• medical
• dental
• tuition remission
• and more

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean.

Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year.

Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care.

We're the challenge you've been looking for.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service.

A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs.

Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults.

Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer.

Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

The University of Miami is an Equal Opportunity Employer.

Applicants and employees are protected from discrimination based on certain categories protected by Federal law.