Clinical Business Operations Specialist

University of Miami; Boca Raton (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

University of Miami in Boca Raton invites applications for a Full Time Clinical Business Operations Specialist. The role leads Clinical Business Operations Representatives, ensuring efficient patient flow and accurate data handling for pre- and post-transplant care.

Responsibilities include coordinating appointments, triaging calls, and safeguarding patient information while supporting cross-functional teams within the CBOR and transplant programs.

Qualifications

• High School Diploma or equivalent/relevant experience, certification or license.
• Minimum 3 years of relevant experience required.
• Learning agility to learn new procedures, technologies, and adapt to priorities.
• Teamwork and collaboration with others to support a team environment.
• Technical proficiency with office software and relevant applications.
• Strong written and verbal communication with colleagues and stakeholders.

Responsibilities

• Lead and support Clinical Business Operations Representatives.
• Facilitate prompt resolution of complex pre- and post-care issues.
• Manage patient data: demographics, insurance, referrals.
• Answer calls, triage, document messages in software.
• Greet visitors and direct inquiries to appropriate staff.
• Coordinate scheduling for colonoscopies, EGDs, surgeries (pre/post-transplant).
• Collaborate with transplant service lines and CBOR leadership.
• Maintain patient confidentiality and follow policies.
• Provide coverage for co-workers when needed.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma or equivalent

3+ years of relevant experience

Job description

Clinical Business Operations Specialist

The University of Miami/UHealth Miami Transplant Institute has an exciting opportunity for a Full Time, Clinical Business Operations Specialist to work in Boca Raton.

Core Job Summary:

The Clinical Business Operations Specialist serves as a lead to Clinical Business Operations Representatives and facilitates the prompt resolution of highly complex problems related to pre and post care that arise in daily clinical operations. The incumbent performs administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Specialist assists patients in a courteous, efficient, and professional manner and ensures adherence to divisional and departmental service standards.

Core Responsibilities:

• Assists the department in managing expectations surrounding pre and post patient care.
• Provides guidance and support to Clinical Business Operations Representatives and assists with training and continuous improvement.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

• Responsible for scheduling and coordinating patient appointments for colonoscopies, EGDprocedures, and surgeries for pre- and post- transplant patients.
• Working in Cerner and OTTR in collaboration with all transplant service lines and responding toactions as necessary to facilitate the pre-transplant process.
• Collaborating with Jackson clinical operation leaders in all aspects of scheduling for both pre- andpost- transplant patients.
• Participate in organ-specific quality and operational meeting as necessary.
• Provide coverage for other CBORs as necessary in TID, Psych, Nephrology, HepatologyCardiology, Pulmonology, or Critical Care.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications:

• High School Diploma or equivalent/relevant experience, certification or license
• Minimum 3 years of relevant experience required
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff