Clinical Business Operations Representative 1 - UHealth SoLé Mia

University of Miami; Dade City (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Clinical Business Operations Representative to enhance patient care operations. This full-time role involves managing patient inquiries, ensuring smooth communication between staff and patients, and maintaining accurate records. With a commitment to high-quality service and adherence to university standards, you will play a vital role in supporting healthcare delivery. Join a dynamic team at a renowned health system that values collaboration and excellence in patient care. If you are looking for a rewarding opportunity to make a difference in the community, this position is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Tuition Remission

Comprehensive Benefits Package

Qualifications

• High school diploma required; no prior experience necessary.
• Skills in data entry and effective communication are essential.

Responsibilities

• Facilitates resolution of clinical operation issues related to patient care.
• Manages incoming calls and patient inquiries efficiently.
• Maintains confidentiality and adheres to university policies.

Skills

Data Entry

Effective Communication

Data Collection and Analysis

Collaboration

Education

High School Diploma or Equivalent

Tools

Patient Management Software

Job description

Clinical Business Operations Representative 1 - UHealth SoLé Mia

Apply locations North Miami, FL

Time type: Full time

Posted on: Posted 30+ Days Ago

Job requisition id: R100084978

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The University of Miami UHealth at SoLé Mia opening September 2025, will bring high-quality academic medicine to North Miami, Aventura, and surrounding communities. Our expert team of physicians and staff will represent a wide range of specialties, including NCI–designated Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, the number one eye hospital in the nation. UHealth at SoLé Mia will also deliver the latest in urologic treatments from the renowned Desai Sethi Urology Institute as well as top-notch care from UHealth’s nationally ranked neurology and neurosurgery programs.

The University of Miami UHealth – Department of Physical Therapy at SoLé Mia has an exciting opportunity for a full-time Clinical Business Operations Representative 1.

The Clinical Business Operations Representative 1 facilitates the prompt resolution of problems related to pre and post-care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 1 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

CORE JOB FUNCTIONS

• Assists the department in managing expectations surrounding pre and post patient care. Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.
• Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• High school diploma or equivalent
• No previous experience

Knowledge, Skills, and Attitudes:

• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University’s core values.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status: Full time

Employee Type: Staff

Pay Grade: H3